People Relations Partner Associate

Voala; Los Angeles (CA); On-site; USD 42,705 - 45,460; Full time

Benefits offered by this job

Medical, Dental, Vision, and Pension/

Job summary

Voala is seeking a People Relations Partner Associate I to support daily employee relations needs and project work as the company grows. This hands-on role involves front-line interaction with program managers and staff to improve communication, coaching, and relationships.

The position focuses on on-site HR availability, case management, and documentation, with opportunities to contribute to audits and process improvements within a dynamic nonprofit environment.

Qualifications

• Bachelor’s Degree or equivalent combination of education and work experience.
• 2 years of general HR experience.
• 6 months of familiarity with handling employee grievances.
• Must pass fingerprint clearance and background checks.
• Valid California driver’s license and reliable transportation.

Responsibilities

• Interact with employees and managers for questions and policy clarification; on-site visits for HR presence.
• Manage the People Relations point of access for complaints and triage cases to PRP.
• Conduct workplace interviews and address employee concerns; liaise between staff and HR.
• Assist with compliance and program audits.
• Support investigations and maintain proper documentation.
• Provide administrative support to HR leadership and the team.
• Other duties as assigned.

Skills

Employee relations

Policy clarification

Face-to-face communication

Investigations

Documentation

Time management

Education

Bachelor’s degree or equivalent (4 years)

Tools

UltiPro HRIS (UKG)

ClearCompany ATS

Job description

Pay Rate

$31.20- $32.85 Per Hour

Benefits

VOALA offers competitive medical, dental, vision and retirement benefits.

Job Summary and Purpose

The People Relations Partner Associate I will assist the People Relations team in providing the support necessary to maintain daily employee relations needs as well as employee relations project support as VOALA continues its growth. This is a hands‑on position that will be primarily involved in front‑line interaction with program managers and staff in communications, coaching and relationship building. This is an individual contributor role.

Duties and Responsibilities

• Interacting with employees and managers in assigned programs to assist with questions and policy clarification; makes on‑site visits to program sites to provide face‑to‑face HR availability to employees in the work environment.
• Manage the People Relations (Employee Relations) point of access for communication of complaints and/or grievances – triaging the cases and assigning CaseIQ cases to appropriate PRP.
• Conduct workplace interviews and address employee concerns; serve as a liaison between program staff and the HR department.
• Assist with compliance and program audits.
• Support the employee relations team with investigations, written warnings, and documentation.
• Act as a resource for the HR Service team.
• Duties as assigned.

Essential Duties

• Report to the office.
• Provide employee relations support for assigned programs, answer questions, clarify policy, and make on‑site visits to support employees in the workplace.
• Perform workplace interviews and address employee concerns; serve as a liaison between program staff and the HR department.
• Ensure all cases are up‑to‑date and complete at all times, to ensure timely and complete case management and closure, using effective time management.
• Ensure all documentation is organized and thorough.
• Assist compliance and program audits.
• Maintain all points of access for complaints and grievance submission to the PRPs, triaging these incoming cases, escalating as necessary, and assigning the cases to the appropriate PRP for follow up.
• Provide administrative support to the Director and Executive Director ensuring projects and tasks assigned are completed timely and accurately.
• Other duties as required and subject to change at any time.

Mandated Reporter

All employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

Requirements

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
• Valid California driver's license and access to dependable transportation with adequate insurance.
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recent release from incarceration, and other challenges.

Education

• Bachelor’s Degree or equivalent combination of education and work experience (4 years of relevant experience / coursework).

Experience

• 2 years of general HR experience.
• Six months of familiarity with handling employee grievance and complaints.

Preferred Qualifications

• PHR or SHRM‑CP.
• Professional level human resources experience in large complex organizations.
• Familiarity with UltiPro HRIS (UKG and WFM) and ClearCompany ATS.

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E‑Verify as required by the federal government and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.

If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.