People Ops Launch & Learning Architect

Via Transportation, Inc.; New York, Northern (NY, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Via Transportation, Inc. is hiring a People Operations Associate to serve as the operational backbone of Via's People function. You will build HR infrastructure for new markets, own onboarding and local compliance, and travel to go-live sites to support launches.

You’ll also lead learning and development for field teams and drive automation across HR operations. You will collaborate with the core HR team to ensure scalable processes, strong relationships with employees, and a proactive,

Qualifications

• 1-5 years of experience in HR, People Operations, or a closely related field.
• Experience with multi-state compliance or new market launches is a plus.
• Strong communication skills and ability to build scalable HR processes.

Responsibilities

• Own the Launch Playbook end-to-end: HR setup, onboarding infrastructure, and local compliance for every new market Via enters
• Travel to launch sites to provide on-the-ground HR support during new market go-lives
• Drive compliance and policy administration across all states where Via operates
• Manage corporate employee onboarding and offboarding mechanics, keeping the machine running cleanly as Via scales
• Own the full learning experience for Field teams: onboarding curriculum, 30/60/90-day check-in infrastructure, and manager touchpoint design
• Coordinate and execute L&D programming end-to-end - scheduling, vendor management, participant communications, and feedback loops
• Support rollout of manager development programs, tracking completion and translating feedback into iteration
• Build and maintain Via's internal resource library: playbooks, guides, templates, and training materials that scale knowledge across the org
• Maintain the L&D calendar and ensure training is integrated across performance cycles, launch waves, and onboarding cohorts
• Support cross-functional People projects in partnership with the broader team
• Build out traditional HRBP operations, with a sharp eye toward automation - learning the fundamentals while identifying where AI and tooling can eliminate manual work at scale

Skills

Strong communication

Market launches

Project management

Detail-oriented

Job description

Via Transportation, Inc. is hiring a People Operations Associate to serve as the operational backbone of Via's People function. You will build HR infrastructure for new markets, own onboarding and local compliance, and travel to go-live sites to support launches.

You’ll also lead learning and development for field teams and drive automation across HR operations. You will collaborate with the core HR team to ensure scalable processes, strong relationships with employees, and a proactive,