People Operations & Talent Specialist (Recruiter)

Case Management Services, LLC; Raleigh (NC); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health benefits (medical, dental, &amp

401(k) with company match

Generous PTO & holidays

Job summary

Covenant Case Management Services is hiring a People Operations & Talent Specialist to lead DSP recruitment and core people operations in North Carolina. You will source candidates, manage onboarding, and maintain ADP WFN data while ensuring compliance with HIPAA and state regulations.

The role is full-time, hybrid with remote work in NC and occasional on-site work in Albemarle. A Bachelor's degree in HR or related field is preferred, with SHRM-CP or PHR assets welcomed.

Qualifications

• Residency in North Carolina required with occasional travel to Albemarle, NC for key meetings/events.
• 2–4 years of progressive experience in recruiting, talent acquisition, or blended HR operations (healthcare/ human services preferred).
• Hands-on experience with ADP Workforce Now (ADP WFN) or comparable enterprise HRIS/ATS.
• Familiarity with federal and NC employment regulations, HIPAA confidentiality, and healthcare credentialing standards.
• High emotional intelligence, active listening, and welcoming communication style.
• Bachelor’s degree in HR/Business/Communications or equivalent; SHRM-CP or aHR/PHR certification asset.

Responsibilities

• Source and engage qualified Direct Support Professional (DSP) candidates and 1099 contractors across North Carolina.
• Create engaging job ads across ATS, social networks, and community boards.
• Conduct initial phone screenings, verify credentials, coordinate interviews with clinical leaders.
• Build partnerships with colleges, universities, and community groups to maintain talent pools.
• Track recruitment metrics and identify areas to shorten the hiring journey.
• Maintain ADP WFN data integrity and generate workforce reports.
• Oversee pre-contract credentialing and ensure background checks, MVR, OIG, and TB clearances are audit-ready.
• Support HR policy updates, employee engagement, and performance cycles.

Skills

Interpersonal excellence

Active listening

Communication skills

Education

Bachelor’s degree in HR/Business/Communications

SHRM-CP or aHR/PHR certification asset

Tools

ADP Workforce Now

Job description

At Covenant Case Management Services (CCMS), we empower individuals with intellectual and developmental disabilities (IDD) to lead fulfilling, independent, and purpose-filled lives. We believe every person has a unique calling, and our mission is to create a nurturing, joyful environment where those we serve and our team members can thrive with purpose.

To support our organizational growth and expand our community impact, we are seeking a dedicated, relational, and forward-thinking People Operations & Talent Specialist to join our team. Reporting directly to the Director of Employee Experience, you will bridge candidate recruitment and core people operations. In this role, you will serve as an essential driver of our recruitment efforts—building candidate pipelines and sourcing compassionate Direct Support Professionals (DSPs) across North Carolina—while actively managing foundational HR operations, compliance records, and HRIS data within ADP Workforce Now.

What You Will Do | Responsibilities

Talent Acquisition & Candidate Pipeline (Primary Focus)

• Proactively source, attract, and engage qualified candidates for Direct Support Professional (DSP) positions, independent contractor roles (1099), and organizational openings across our North Carolina regions.

• Develop and refresh engaging job advertisements across our ATS, social networks, and community job boards that authentically highlight the unique personalities, strengths, and behavioral support needs of those we serve.

• Conduct thorough initial phone screenings, evaluate candidate experience, verify credentials, and coordinate interviews with Qualified Professionals (QPs) and clinical leaders.

• Cultivate active partnerships with local colleges, universities, vocational programs, and community groups across North Carolina to maintain an active talent pool.

• Track and evaluate key recruitment metrics—such as applicant volume, conversion rates, and time-to-fill—to identify opportunities to streamline the hiring journey.

People Operations & HR Administration

• Maintain day-to-day data integrity within ADP Workforce Now (ADP WFN), entering status changes, compensation adjustments, supervisor mapping, and generating operational workforce reports.

• Facilitate end-to-end pre-contract and pre-hire credentialing, ensuring criminal background checks, motor vehicle reports (MVR), healthcare registry checks (OIG), and TB clearances are completed and audit-ready before placement.

• Serve as a compassionate, accessible point of contact for team members regarding company guidelines, benefits inquiries, and general leave questions.

• Maintain organized, audit-ready physical and digital personnel files in strict compliance with HIPAA, DOL, and state regulatory guidelines.

• Process departures and contractor offboarding with care, completing checklists, coordinating exit documentation, and conducting neutral exit surveys.

• Assist the Director of Employee Experience with policy updates, employee engagement initiatives, annual performance cycles, benefits coordination, and cross-functional team projects.

What We Are Looking For | Qualifications

• Residency & Travel: Current residence in North Carolina is required, with the flexibility to travel to our Albemarle, NC office on an occasional basis for key meetings and events.

• Experience: Minimum of 2–4 years of progressive experience in recruiting, talent acquisition, or blended HR operations (experience within healthcare, home care, or human services environments is strongly preferred).

• HRIS Proficiency: Hands-on experience working directly in ADP Workforce Now (ADP WFN) or a comparable enterprise HRIS/ATS system.

• Compliance Knowledge: Working familiarity with federal and North Carolina employment regulations, confidentiality protocols (HIPAA), and healthcare credentialing standards.

• Interpersonal Excellence: High emotional intelligence, active listening skills, and an authentic, welcoming communication style that treats team members like family.

• Education & Credentials: Bachelor’s degree in Human Resources, Business Administration, Communications, or a related field (or equivalent practical experience); SHRM-CP or aHR/PHR certification is an asset.

Position Details & Work Environment

• Role Type: Full-Time, Salaried Exempt

• Compensation: $55,000 – $65,000 / year (commensurate with experience)

• Reporting Relationship: Reports directly to the Director of Employee Experience

• Work Arrangement:Hybrid / Primarily Remote within North Carolina (with occasional on-site presence in Albemarle, NC as needed).

• Office Location: Albemarle, NC (Must be a North Carolina resident)

Why Join Covenant Case Management Services?

• Total Rewards Package: Salaried compensation, comprehensive medical, dental, and vision health coverage, and a 401(k) retirement plan with company match.

• Time to Recharge: Generous paid time off (PTO) and paid company holidays.

• Purpose-Driven Culture: Work alongside a collaborative, faith-informed team devoted to uplifting lives and nurturing mind, body, and spirit.

• Meaningful Impact: Play a pivotal role in ensuring individuals with IDD receive the consistent, person-centered support they need to thrive.

About Covenant Case Management Services

Founded in 2010, Covenant Case Management Services (CCMS) empowers individuals with intellectual and developmental disabilities (IDD) to live fulfilling, independent, and enriched lives. We covenant to serve our community through education, advocacy, and partnership, ensuring every individual and family has the resources they need to break through limitations and experience healthy, purpose-filled futures.

Equal Employment Opportunity Statement

Covenant Case Management Services actively encourages applications from individuals of all backgrounds and lived experiences. We believe diversity strengthens our ability to serve individuals and families with dignity, respect, and compassion.

Covenant Case Management Services is an Equal Employment Opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other protected characteristic under applicable federal, state, or local laws.

We are committed to providing a workplace free from discrimination and harassment and to fostering a diverse, inclusive, and respectful environment for all employees, contractors, and applicants. Employment decisions are based on qualifications, merit, and business needs.