People Operations Specialist

Synthesia; New York (NY); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Equity

Job summary

Synthesia is seeking a systems-minded People Operations professional to expand our US People Ops function as we scale. You will partner with a four-person team to redesign workflows, own the US lifecycle from onboarding to promotions, and ensure data integrity across global HR systems.

You'll manage Rippling as the primary HRIS, improve processes, and drive automation to reduce manual work while maintaining privacy and compliance.

Qualifications

• 3–5+ years in People Operations, HR systems, or similar role.
• Strong HRIS experience, Rippling preferred.
• Experience onboarding, payroll coordination, and benefits.
• Experience improving workflows and automating processes.
• Comfort with People data and reporting.
• Excellent organization and attention to detail.

Responsibilities

• Own US lifecycle processes from onboarding to promotions.
• Partner with US People Ops Specialist to deliver top-tier onboarding.
• Administer Rippling as primary HRIS.
• Improve HR systems, workflows, and integrations.
• Ensure payroll changes are accurate and timely.
• Maintain accurate and auditable People data.
• Identify automation opportunities to scale operations.
• Lead projects on the People roadmap.

Skills

HRIS experience

Onboarding

Payroll coordination

Benefits administration

Compliance

Automation

Reports & data

Organizational skills

Independent work

Confidential information handling

Tools

Rippling

Job description

People Operations at Synthesia

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

At Synthesia, People Operations isn't a support function, it's the operational engine behind a company that's scaling fast and moving with intent.

We build the infrastructure that keeps the business running smoothly. We design systems that reduce friction, create processes that actually work, and use data to drive better decisions. When something feels manual, messy, or unclear...we fix it.

In 2025, our focus was laying the foundations to support our growth. In 2026, we're doubling down on building a People Ops function that is self-service, process-driven, and operationally excellent and designed to scale with the business, not slow it down.

This role is a key part of that evolution.

The Role

We're looking for a systems-minded, hands-on People Operations professional to expand our US People Ops function as we continue to scale.

You'll partner closely with our existing People Ops team of four (Report to People Ops Lead and work alongside two UK/EMEA People Ops Specialists, and a US People Ops Specialist) to evolve how our operations run as we grow, while continuously improving our global infrastructure.

This role blends operational ownership with a systems mindset. You'll have a deeply involved in the US employee lifecycle while helping strengthen the systems, workflows, and data foundations that support our global People function.

If you thrive with ownership, care about clean systems, and enjoy building processes that hold up as a company scales – you'll thrive here.

The role…

• Own key US lifecycle processes end-to-end (from onboarding, internal mobility, relocations, parental leave, promotions).


• Partner with our US People Ops Specialist to deliver a genuinely top-tier onboarding experience.


• Own Rippling (our US HRIS) as the primary system administrator.


• Improve People systems, workflows, and integrations so they scale as we grow.


• Support US benefits administration and liaise with our broker to resolve queries smoothly.


• Manage employment contracts and People documentation with precision and care.


• Act as a key point of contact for US employee queries - unblocking and simplifying where needed.


• Ensure payroll-impacting changes are accurate, timely, and clearly communicated.


• Keep us compliant and audit-ready by proactively reviewing policies and labour requirements.


• Maintain clean, structured, and reportable People data.


• Identify and implement automation or AI improvements where manual work can be reduced.


• Own projects on our People roadmap that improve operational efficiency and scalability.

About You

• 3-5+ years in People Operations, HR Systems, or a similar operational HR role (ideally in tech start-up/scale-up environments).


• Strong HRIS experience (Rippling preferred).


• Confident across onboarding, payroll coordination, benefits administration, and compliance.


• Experience improving workflows, implementing automation, or optimising systems.


• Comfortable working with People data and building reports.


• Highly organised with strong attention to detail.


• Proactive, solutions-oriented, and comfortable operating independently.


• Trusted with sensitive and confidential information.

Bonus

You've implemented systems, built integrations, or embedded AI into operational workflows.

Compensation: $90,000-105,000 salary + equity. The final compensation package will be determined based on your experience, qualifications, and location.