People Operations Program Manager

Hadrian; San Francisco (CA); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

100% coverage of platinum medical, +d*

Dental, vision, life insurance

401k

Relocation stipend

Flexible vacation policy

Job summary

Hadrian is seeking a People Operations Program Manager to identify workflow breakdowns, design smarter processes, and drive strategic programs shaping the employee experience. You will lead end-to-end initiatives, including AI-enabled improvements and a tiered support model, coordinating with People Partners, Recruiting, Engineering, and Finance.

You’ll turn engagement data into action, map opportunities for automation, and build scalable playbooks and SOPs to ensure consistent operations as

Qualifications

• 5+ years of experience in People operations, HR consulting, program management, or closely related field.
• Demonstrated ability to own complex, cross-functional initiatives from scoping through delivery.
• Hands-on experience with Jira Service Management or similar platforms as a strategic tool.
• Led an AI or automation implementation in a People/ops context and measured impact.

Responsibilities

• Identify where processes break down and design smarter workflows.
• Build and lead end-to-end company-wide People programs.
• Redesign processes with AI-enabled improvements and scalable solutions.
• Lead tiered People support models and map automation opportunities.
• Collaborate with People Partners, Recruiting, Engineering, and Finance to align programs with business needs.
• Create and maintain playbooks, SOPs, trackers, and knowledge bases.

Skills

Project management

Data analysis

Process improvement

Cross-functional collaboration

Strategic thinking

Communication

Tools

Jira Service Management

AI tools & automation (Claude, Zapier, Workato)

Job description

• The People Operations team builds the infrastructure that lets Hadrian scale. We think in systems, work like product managers, and put the people experience at the center of everything we do
• We are hiring a People Operations Program Manager to identify where our processes break down, build smarter workflows, and drive the strategic programs that shape the employee experience at Hadrian
• You’ll be the person who looks at how we work and asks ‘how do we make this 10x better’—whether that means redesigning a process, introducing an AI-powered solution, or owning a company-wide people program end to end
• One quarter you’re standing up our tiered support model and mapping AI automation opportunities. The next you’re running the performance review cycle or turning engagement survey results into action
• Diagnose manual, repetitive, or high-friction processes across the employee lifecycle and lead the end-to-end build of their redesign—scoping the solution, coordinating stakeholders, and driving implementation of AI-enabled improvements
• Architect and implement our tiered People support model, ensuring employees get the right level of support at the right time—from self-service resources to specialist escalation—and that the model scales as we grow
• Use Jira Service Management and People data to monitor operational performance, surface trends, and bring data-driven recommendations to People leadership on where to invest time and resources
• Lead strategic People initiatives as they arise; acting as the program management engine for the team on high-priority projects that need structure, momentum, and an owner
• Build and maintain internal People team resources - playbooks, SOPs, project trackers, and knowledge bases - so institutional knowledge is captured and operations run consistently at scale
• Partner closely with People Partners, Recruiting, Engineering, and Finance to align People programs with business needs and ensure cross-functional dependencies are managed proactively

Benefits

• 100% coverage of platinum medical, dental, vision, and life insurance plans for employees
  401k
• Relocation stipend if you’re moving from outside of LA
• Flexible vacation policy

You are a strong project manager, a clear thinker, and a builder - and you thrive when the scope is broad and the work is meaningfulHigh adaptability: you're energized by a shifting scope, not unsettled by it, and you bring structure to ambiguous situations rather than waiting for it to be handed to youComfortable with data - you can pull a report, interpret what it's telling you, and translate it into a recommendation that a business leader can act onDemonstrated experience with process improvement and operational design - you've looked at broken or inefficient workflows and built better ones, ideally with technology or automation as part of the solution5+ years of experience in People operations, HR consulting, program management, or a closely related field, with a track record of owning complex, cross-functional initiatives from scoping through deliveryStrong project management fundamentals: you work from a plan, communicate proactively, manage dependencies, and don't let things fall through the cracksFamiliarity with AI tools and automation platforms (Claude, Zapier, Workato, or similar) and genuine curiosity about how they can be applied to People operationsYou've worked in a high-growth, operationally intense environment-startup, manufacturing, defense, or similar-where you had to build programs while the business was moving at full speedYou have hands-on experience with Jira Service Management or a comparable service management platform, and you understand how to use it as a strategic operational tool rather than just a ticketing systemYou've led an AI or automation implementation in a People or operations context - not just recommended it, but scoped it, rolled it out, and measured the impactYou're an exceptional communicator who can write a crisp project brief for the CHRO and a clear how-to guide for a new hire on the factory floor-and you know the difference between the twoYou see the People function as a lever for business performance, not a support function that reacts to requests