People Operations Program Manager

SupportFinity™; San Francisco (CA); Hybrid; USD 150,000 - 175,000; Full time

Benefits offered by this job

Start-up equity

Full health coverage

Catered meals

Commuter benefits

Flexible PTO

401k plan

Job summary

Zip is seeking a People Operations Program Manager to enhance employee experience through critical program management. This role provides an opportunity to own vital programs from a startup to a world-class company.

Your expertise in People Operations will be key in scaling processes and ensuring compliance. You'll manage leave programs, improve helpdesk operations, and collaborate with leadership to enhance strategic planning.

Qualifications

• 5-10 years of experience in People Operations or Program Management.
• Experience scaling programs in organizations over 1,000 employees.
• Proven ability in building strategic dashboards and reports.

Responsibilities

• Architect and manage critical people programs and leave program.
• Ensure compliance across global operations and manage audits.
• Continuously improve employee experience through People Helpdesk.

Skills

People Operations

Program Management

Compliance Management

Data Analysis

Strategic Planning

Tools

Lattice

Jira Service Management

Job description

About Zip

Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.

About Zip

Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

Your Role

As a People Operations Program Manager at Zip, you will own critical programs that directly impact every employee, from their first day to their most significant life changes. Your work is the foundation for our global compliance and our commitment to a seamless, supportive employee experience. This role will drive strategic business outcomes through operational excellence.

You Will

• Architect and own critical people programs that scale from a hyper growth startup mode to a world class late stage company
• Scale and own our global employee leave program, ensuring local compliance,a compassionate experience for Zipsters, and a repeatable process
• Own and continuously improve our People Helpdesk, ensuring we continually improve our employee experience and learn from our data
• Own people compliance across our global presence (e.g., I-9 program, EEO-1 reporting, People Handbook policy lifecycle), including cross-functional audit preparation with Payroll and Compliance Teams
• Manage global benefit compliance (e.g., ACA reporting, insurable earning accuracy) in partnership with our brokers and TPA
• Scale performance reviews and engagement survey programs, in close collaboration with the HRBP Team
• Build and maintain trackers, dashboards, and reports that support the People Team and Zip Leadership in their people and business planning

Qualifications

• 5-10 years of progressive experience in People Operations or People Program Management at a growing, global organization
• Experience scaling people programs at companies beyond 1,000 employees
• Proven experience building and maintaining strategic people dashboards/reports
• Deep functional knowledge of global leave management policy and best practices

Nice to Haves

• Experience managing performance reviews and engagement surveys in Lattice
• Experience managing a Jira Service Management helpdesk

The salary range for this role is $150,000-175,000 per year. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

Perks & Benefits

• Start-up equity
• Full health, vision & dental coverage
• Catered lunches & dinners for SF employees
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

About the company