Product Operations Manager

ZipHQ, Inc.; San Francisco (CA); Hybrid; USD 170,000 - 230,000; Full time

Benefits offered by this job

Start-up equity

Full health coverage

Catered lunches

Commuter benefit

Team building events

Flexible PTO

Apple equipment

401k plan

Job summary

ZipHQ, Inc. is seeking a Product Operations Manager in San Francisco. You will lead high-priority product programs, ensuring effective execution from strategy through launch and adoption.

This role requires 4-8 years of experience in tech product operations, exceptional communication skills, and a background in enterprise B2B SaaS. You'll design operational systems and manage planning processes while fostering cross-team collaboration.

Qualifications

• 4-8+ years of experience in product operations or related roles in a tech company.
• Demonstrated success in leading complex product launches.
• Experience running roadmap and planning processes.
• Ability to build effective systems for product management.
• Strong written and verbal communication skills.

Responsibilities

• Lead end-to-end execution of high-priority product programs.
• Build integrated program plans with milestones and owner assignments.
• Own annual and quarterly product planning processes.
• Maintain coherent, current product roadmap views across teams.
• Create forums for strategy reviews and executive updates.
• Capture insights from launches to improve future planning.

Skills

Product operations

Technical program management

Cross-functional leadership

Communication skills

Enterprise B2B SaaS

Job description

About Zip

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

Your Role

As a Product Operations Manager for strategic programs, you will help lead our most important cross-functional product programs, including company‑critical launches and large‑scale customer rollouts, while owning the operating cadence for roadmap, planning and launch enablement. You will work cross‑functionally to establish clear plans, align teams, surface risks, and drive decisions.

This is not a status‑tracking role: you will bring operational leadership needed to move complex, high‑stakes initiatives from strategy through launch, adoption, and measurable outcomes. Equally, you will build the lightweight, durable systems and ways of working that let the product organization operate effectively as it scales – the operating cadence is yours to design and own, not just to run.

You Will

• Lead the end‑to‑end execution of the company’s highest‑priority product programs, from initial alignment through launch, rollout, and post‑launch follow‑through.

• Build integrated program plans that clarify scope, milestones, owners, dependencies, decision points, success measures, and escalation paths.

• Own the annual, half‑year, and quarterly product planning cadence in partnership with Product, Design, and Engineering leadership.

• Maintain a coherent, current view of the product roadmap across teams, including company priorities, major commitments, capacity constraints, sequencing, and cross‑team dependencies.

• Create effective forums for strategy reviews, roadmap decisions, launch reviews, executive updates, and retrospectives.

• Close the loop between execution and improvement – capture what launches and planning cycles teach us, and turn it into better defaults for the next one.

Qualifications

• 4‑8+ years of experience in product operations, technical program management, product management, business operations, or a related role within a technology company.

• Demonstrated success leading complex, high‑stakes, cross‑functional product launches or multi‑quarter programs from strategy through rollout and adoption.

• Experience designing or running roadmap, prioritization, and planning cadences across multiple product and engineering teams.

• A track record of building repeatable systems and ways of working – not just executing within existing ones.

• Strong written and verbal communication, including experience delivering concise, decision‑ready updates to executives and senior stakeholders.

• Experience in enterprise B2B SaaS, complex customer implementations, migrations, or phased product rollouts is preferred.

The salary range for this role is $170,000 - $230,000. The salary for this position is determined based on a variety of job‑related factors that may include location, relevant experience, education, or particular skills and expertise.

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• Start‑up equity

• Full health, vision & dental coverage

• Catered lunches & dinners for SF employees

• Commuter benefit

• Team building events & happy hours

• Flexible PTO

• Apple equipment plus home office budget

• 401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world.

We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.