Solutions Manager

Zip; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Start-up equity

Health, vision & dental coverage

Team building events & happy hours

Flexible PTO

Apple equipment plus home office budget

401k plan

Job summary

A leading procurement platform in San Francisco is looking for an experienced Customer Onboarding Lead to manage the implementation process for enterprise customers. You will be responsible for onboarding, project management, and customer training to ensure a seamless experience. The ideal candidate will have over 6 years of experience in procurement or B2B SaaS environments, exceptional communication skills, and a proactive approach to problem-solving. This role offers competitive compensation and equity options.

Qualifications

• 6+ years experience in procurement, sourcing, or B2B SaaS.
• Leadership in global P2P or ERP implementations.
• Ability to manage stakeholder communication and requirements.

Responsibilities

• Lead onboarding for new enterprise customers.
• Manage end-to-end implementation for customers.
• Conduct training and Q&A sessions to empower customer usage.

Skills

Procurement/Sourcing Management

B2B SaaS

Communication Skills

Project Management

Software Configuration

Job description

Overview

Here at Zip, were reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.

Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the worlds leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, were focused on developing cutting-edge technology, expanding into new global markets, andurther driving incredible value for our customers. Join us!

You Will

• Lead onboarding for new enterprise customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
• Responsible for leading the end-to-end implementation for new enterprise customers -- roll up your sleeves and build out the customers processes from scratch
• Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
• Proactive project management across many customers, to manage requirements and tasks across onboardings
• Delegate and oversee project-related activities to supporting solutions and technical consultants.
• Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldnt support, and set expectations with customers
• Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
• Continuously improve the post-sales processes to help our customers accelerate the time to value

Qualifications

• 6+ years experience in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
• Experience leading enterprise-wide (ideally global) P2P or ERP implementations.
• Fantastic communication skills
• Extreme attention to detail and pride yourself in being incredibly proactive
• Experience working with product and engineering teams
• Youre able to push back and still make people happy
• Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
• Willing to do whatever it takes to make Zip and its customers happy.

The OTE compensation range for this role is $120,000 - 170,000 OTE. The salary for this position is determined based on a variety of job-related factors that may include leveling, relevant experience, education, or particular skills and expertise.

Perks & Benefits

• 📈 Start-up equity
• 🦷 Health, vision & dental coverage
• 🚠 Team building events & happy hours
• 🌴 Flexible PTO
• 💻 Apple equipment plus home office budget
• 💸 401k plan

Were looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesnt exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!