People Operations Program Manager

Hadrian; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Relocation stipend

100% platinum medical, dental, vision,

401k with company match

Job summary

Hadrian is seeking a People Operations Program Manager in Los Angeles to design scalable processes and drive strategic initiatives across the employee lifecycle.

You will identify bottlenecks, build smarter workflows, and lead AI-enabled improvements that elevate the people experience while coordinating across People, Recruiting, Engineering, and Finance teams.

Qualifications

• Strong project management fundamentals and ability to own complex, cross-functional initiatives from scoping through delivery.
• Proven experience redesigning processes to reduce friction and improve efficiency, ideally with technology or automation.
• Comfortable pulling reports, interpreting data, and translating insights into actionable recommendations for leadership.
• Ability to plan, communicate, and manage dependencies to keep programs on track.

Responsibilities

• Identify where existing People processes break down and design smarter workflows that 10x the employee experience.
• Own and drive end-to-end programs that align with business needs and scale with growth.
• Lead AI-enabled improvements, from scoping to rollout, and measure impact for senior leadership.
• Develop and implement a tiered People support model, ensuring appropriate escalation and self-service options.
• Monitor operations using data, surface trends, and recommend where to invest time and resources.
• Collaborate with People Partners, Recruiting, Engineering, and Finance to align programs cross-functionally.

Skills

Project management

Process improvement

Data-driven decisions

AI/automation awareness

Cross-functional collaboration

Jira Service Management

Education

Bachelor's degree in related field

Tools

Jira Service Management

Job description

Responsibilities

• The People Operations team builds the infrastructure that lets Hadrian scale. We think in systems, work like product managers, and put the people experience at the center of everything we do
• We are hiring a People Operations Program Manager to identify where our processes break down, build smarter workflows, and drive the strategic programs that shape the employee experience at Hadrian
• You’ll be the person who looks at how we work and asks ‘how do we make this 10x better’—whether that means redesigning a process, introducing an AI-powered solution, or owning a company‑wide people program end to end
• One quarter you’re standing up our tiered support model and mapping AI automation opportunities. The next you’re running the performance review cycle or turning engagement survey results into action
• Diagnose manual, repetitive, or high‑friction processes across the employee lifecycle and lead the end‑to‑end build of their redesign—scoping the solution, coordinating stakeholders, and driving implementation of AI‑enabled improvements
• Architect and implement our tiered People support model, ensuring employees get the right level of support at the right time—from self‑service resources to specialist escalation—and that the model scales as we grow
• Use Jira Service Management and People data to monitor operational performance, surface trends, and bring data‑driven recommendations to People leadership on where to invest time and resources
• Lead strategic People initiatives as they arise; acting as the program management engine for the team on high‑priority projects that need structure, momentum, and an owner
• Build and maintain internal People team resources—playbooks, SOPs, project trackers, and knowledge bases—so institutional knowledge is captured and operations run consistently at scale
• Partner closely with People Partners, Recruiting, Engineering, and Finance to align People programs with business needs and ensure cross‑functional dependencies are managed proactively

Benefits

• Relocation stipend if you’re moving from outside of LA
• 100% coverage of platinum medical, dental, vision, and life insurance plans for employees
  401k
• Flexible vacation policy

Qualifications

• You are a strong project manager, a clear thinker, and a builder — and you thrive when the scope is broad and the work is meaningful.
• High adaptability: you’re energized by a shifting scope, not unsettled by it, and you bring structure to ambiguous situations rather than waiting for it to be handed to you.
• Comfortable with data — you can pull a report, interpret what it’s telling you, and translate it into a recommendation that a business leader can act on.
• Strong project management fundamentals: you work from a plan, communicate proactively, manage dependencies, and don’t let things fall through the cracks.
• 5+ years of experience in People operations, HR consulting, program management, or a closely related field, with a track record of owning complex, cross‑functional initiatives from scoping through delivery.
• Demonstrated experience with process improvement and operational design — you’ve looked at broken or inefficient workflows and built better ones, ideally with technology or automation as part of the solution.
• Familiarity with AI tools and automation platforms (Claude, Zapier, Workato, or similar) and genuine curiosity about how they can be applied to People operations.
• You’ve worked in a high‑growth, operationally intense environment—startup, manufacturing, defense, or similar—where you had to build programs while the business was moving at full speed.
• You have hands‑on experience with Jira Service Management or a comparable service management platform, and you understand how to use it as a strategic operational tool rather than just a ticketing system.
• You’ve led an AI or automation implementation in a People or operations context — not just recommended it, but scoped it, rolled it out, and measured the impact.
• You’re an exceptional communicator who can write a crisp project brief for the CHRO and a clear how‑to guide for a new hire on the factory floor—and you know the difference between the two.
• You see the People function as a lever for business performance, not a support function that reacts to requests.