People Operations Lead - North America

Morgan Street Holdings; Chicago (IL); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

401(k) with company match

Paid parental and medical leave

Tuition reimbursement

Job summary

Morgan Street Holdings is seeking a hands-on Lead People Operations Specialist for its North America People Operations team. This role acts as a senior SME across HR systems, project management and compliance, improving services and technology that support the employee experience.

You will drive automation and AI opportunities, guide the team without direct reports, and collaborate with Finance, IT and Legal to align initiatives with the HR roadmap.

Qualifications

• 5+ years in People Operations and lifecycle data administration.
• 2+ years managing HR systems projects, delivering to scope across multiple stakeholders.
• 5+ years of HRIS experience, preferably SuccessFactors.
• Working knowledge of US and Canadian employment law and data protection requirements.
• Strong aptitude for automation and AI tools.

Responsibilities

• Serve as lead specialist for People Operations services (payroll, onboarding/offboarding, leaves, relocation, immigration, compliance).
• Act as tech/process lead with no direct reports, guiding the team and prioritizing projects.
• Provide training and knowledge sharing to ensure high-quality service and compliance.
• Develop SOPs and an internal knowledge base to standardize processes across operating companies.
• Review SLAs and KPIs and produce regular reporting to support business needs.

Skills

People Operations

HRIS

HR Projects

Automation & AI

Data analytics

Cross-functional teamwork

Tools

SuccessFactors

Job description

About Us

Morgan Street Holdings is a privately owned enterprise with a diverse portfolio of operating companies, including HAVI Supply Chain, tms, Stanley and Continental. Our operating companies offer best-in-class sourcing and supply chain capabilities, brand-defining and marketing and promotion services, innovative consumer products, and dining and refreshment food solutions.

About Us

Morgan Street Holdings is a privately owned enterprise with a diverse portfolio of operating companies, including HAVI Supply Chain, tms, Stanley and Continental. Our operating companies offer best-in-class sourcing and supply chain capabilities, brand-defining and marketing and promotion services, innovative consumer products, and dining and refreshment food solutions.
Morgan Street Holdings employs over 10,000 people and serves 300+ customers across the globe.

WHY WORK HERE?

At Morgan Street Holdings, We Are Proud To Make Moments That Matter Every Day For Our People And Our Customers. We Do This Through Living Our Morgan Street Holdings’ Values

• Do What’s Right
• Respect and Value All
• Think Big Together
• Elevate our Customers and People
  

Our commitment goes beyond the written word; we bring these values to life every day, lighting our path and shaping our decisions and actions with unwavering purpose. Join us in experiencing the true essence of Morgan Street Holdings where our values are not just written, but lived.
We support our people with competitive pay, benefits, and flexibility, and strongly emphasize a growth mindset for achieving personal and career growth while at Morgan Street Holdings.

WHY WE THINK YOU WILL LOVE THIS ROLE

MSH is looking to hire a hands-on Lead People Operations Specialist for our North America People Operations team. This role offers an exciting opportunity to serve as a senior subject‑matter expert across HR systems, project management and compliance, improving the team’s service offerings and technology, and helping shape the roadmap that enables the full People Team to meet growth demands and continuously improve employee experiences. There will be a focus on automation and leveraging technology to improve internal processes and employee experience. This is an individual contributor role with no direct reports. It will report into the Manager, North America People Operations and be an integral part of the Global People Operations team.

What You Will Bring To The Organization

• Serve as the lead specialist and escalation point for People Operations services, which include payroll, compensation, onboarding/offboarding, employee database administration, leaves of absence, relocation, immigration, HR compliance and reporting. Countries include the United States and Canada.
• Act as a technical and process lead for the People Operations team (this role does not have direct reports):
• Provide guidance, training, and knowledge sharing to team members on systems, processes, and compliance requirements to support consistent, high-quality service
• Work with the team and People Operations leadership to prioritize project work alongside day-to-day operations, creating capacity for initiatives in line with the overall HR strategic roadmap
• Manage People Operations projects from initiation through delivery, including scoping, planning, timelines, risk tracking, stakeholder communication, and status reporting, in partnership with the Global People Operations Director, the People Leadership Team and other key stakeholders to improve employee lifecycle experiences and deliver exceptional customer service
• Develop and refine standard operating procedures and process maps; develop an internal knowledge base of all People Operations‑owned processes and creating consistency across operating companies
• Help review and define SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), and produce regular reporting and analysis to align with changing business needs and support a customer focused and proactive approach across the team
• Own HR compliance activities for North America, regularly developing and improving processes, controls, and audits to ensure legal compliance and data accuracy, and staying current on changes to employment legislation in the United States and Canada
• Support HRIS (HR Information System) projects, including configuration, testing, releases, data integrity, and user support, and help design and own the business processes that run on the system; identify and execute automation and AI technology opportunities to streamline processes across People Operations
• Develop and maintain strong relationships with key roles in the wider HR team and business such as Finance, IT and Legal to ensure you have a deep understanding of business needs and partner cross-functionally on projects
• Maintain appropriate confidentiality in all the above, ensuring legal and compliance requirements are met (e.g., employment legislation, data protection etc.)

Skills And Experience We Would Like You To Have

• 5+ years of experience in People Operations and employee lifecycle data administration, including Leaves and Accommodations, Immigration and Onboarding/Offboarding
• 2+ years of experience managing HR or HR systems projects, with a track record of delivering on time and to scope across multiple stakeholders
• 5+ years of experience with HRIS systems, preferably Success Factors
• Working knowledge of US and Canadian employment legislation, data protection, and HR compliance requirements
• Strong aptitude for technology, including automation and AI tools
• Strong relationship building and influencing skills, including the ability to lead initiatives and guide others without direct authority
• Ability to collect and analyze data to develop data-driven decisions
• Attention to the detail with an experience-driven approach to solving problems

Starting salary between $90,000-$100,000

TOTAL REWARDS

Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:

• Our commitment to rewarding results
• Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers' and our company's success

There's more ...

Generous Medical, Dental, Vision And Other Great Benefits

• Paid parental and medical leave programs
• 401(k) with a company match component and profit sharing
• 15 days of paid time off plus company holidays
• Hybrid work model
• Tuition reimbursement and student loan repayment assistance
• Inclusive employee resource groups

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

RECRUITING AGENCIES

MSH does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, tms employees, or any other company location. MSH is not responsible for any fees related to unsolicited resumes.

If you have any questions about the job, we are open to discussing this role further, so please feel free to get in touch.