Payroll Systems Solutions & Process Excellence Lead

Morgan Stanley; Alpharetta (GA); On-site; USD 90,000 - 140,000; Full time

Job summary

Morgan Stanley is seeking an experienced process and operations leader to support Payroll systems initiatives and production excellence across the US and Canada. This role acts as a bridge between Payroll Operations, Payroll Tax, HR Technology, and stakeholders, ensuring smooth production readiness and robust governance.

The Payroll Systems Solutions & Process Excellence Lead focuses on business analysis, process redesign, documentation governance, and testing coordination for payroll platforms,

Qualifications

• 2–4 years of experience developing, supporting, and scaling Payroll systems such as ADP GlobalView, eTime, Workforce Manager, with Workday HCM as a plus.
• 5+ years of experience in Business Analysis, Process Improvement, Operations, or related systems-enabled functions.
• Experience creating requirements docs, SOPs, workflows, and governance artifacts.
• Experience coordinating payroll production issues and stakeholder communication.

Responsibilities

• Lead payroll systems operational issues, impacts, and readiness activities.
• Gather requirements, map processes, and design operational solutions.
• Create and maintain BRDs, functional specs, SOPs, and user docs.
• Own documentation and knowledge repository for audit-ready controls.
• Coordinate RAID/logs, status reports, and implementation readiness.
• Drive process redesign and continuous improvement for efficiency and user experience.
• Coordinate UAT, test scripts, signoffs, and evidence.
• Provide backup support during major implementations and releases.

Skills

Business Analysis

Process Improvement

Stakeholder Management

Advanced Excel

Jira

Education

Bachelor's degree

Tools

ADP GlobalView

Workforce Manager

eTime

Workday HCM

Job description

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment, and wealth management services. The Firm's employees serve clients worldwide, including corporations, governments, and individuals from more than 1,200 offices in 43 countries.

We are seeking an experienced process and operations leader to support Payroll systems initiatives and production excellence. This role serves as the bridge between Payroll Operations, Payroll Tax, HR Technology, and stakeholders for the US and Canada.

The Payroll Systems Solutions & Process Excellence Lead is the production-focused partner responsible for business analysis, process improvement, documentation governance, operational controls, project coordination, and knowledge management. This position also provides backup support for testing coordination and solution validation when needed.

What you'll do in the role:

• Serve as the primary production matters lead for payroll systems-related operational issues, process impacts, and business readiness activities.
• Lead discovery sessions, business requirements gathering, process analysis, business case development, and operational solution design.
• Create and maintain business requirements documents, functional specifications, SOPs, process maps, workflow diagrams, control narratives, training materials, and user documentation.
• Own Payroll Systems documentation and maintain a knowledge repository so process, testing, project, control, and training documentation remains current, accessible, and audit-ready.
• Lead project coordination activities including action item tracking, RAID logs, decision logs, status reporting, and implementation readiness.
• Triage payroll production issues, document business impacts, coordinate stakeholders, and support operational root-cause analysis and remediation planning.
• Lead process redesign and continuous improvement initiatives to improve efficiency, sustainability, control effectiveness, and employee or stakeholder experience.
• Coordinate UAT activities, maintain test scripts and evidence, obtain business signoffs.
• Act as backup to the Director, Payroll Systems Solutions & Testing during major implementations, system release activities, and solution validation reviews.

What you'll bring to the role:

• 2-4 years of experience developing, supporting, and scaling Payroll systems such as: ADP platforms: GlobalView, eTime, Workforce Manager, and accompanying integrations. Workday HCM is a plus.
• 5+ years of experience in Business Analysis, Process Improvement, Operations, or related systems-enabled functions.
• Experience developing business requirements, process maps, SOPs, workflows, functional specifications, and/or governance documentation.
• Experience supporting payroll production matters, operational issue management, process redesign, and stakeholder coordination.
• Experience coordinating UAT, test scripts, testing evidence, business signoff, and change readiness activities.
• Exposure to applying concepts and principles surrounding predictive analytics, AI, and automation tools (e.g., RPA).
• Strong written, verbal, presentation, and stakeholder management skills.
• Advanced Excel proficiency; experience with Jira or comparable tools a plus.
• Bachelor’s degree; advanced degree in lieu of experience.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.

Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.