People Operations Generalist - Human Resources

Merakey; Whitemarsh Township (PA); Remote; USD 48,000 - 58,000; Full time

Job summary

Merakey is seeking a full-time People Operations Generalist to enhance employee experiences and serve as the primary HR contact. This role involves resolving inquiries, managing HR processes, and collaborating with the HR team. Offering a competitive salary and extensive benefits, including health coverage and tuition reimbursement, this position is crucial for fostering a supportive workplace environment.

Benefits

Comprehensive medical, dental, and vision coverage

Retirement plan options

DailyPay

Access to well-being platform

Backup childcare and elder care

Tuition reimbursement

Employee discounts

Access to online learning

Qualifications

• 1-3 years of experience in Human Resources.
• Call center experience preferred.
• Proficient in HR basics.

Responsibilities

• Serve as first-line HR resource for employee inquiries.
• Troubleshoot general employee issues.
• Manage Level 1 processes such as Tuition Reimbursement.

Skills

Customer Service

Critical Analysis

Problem Solving

Education

Associate's degree

Bachelor's degree

SHRM certification

Tools

Microsoft Office

HR software applications

Help desk tracking

Job description

Description

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking a full-time People Operations Generalist to join our team.

Earn up to $58,000 based on experience

Remote Position: available for candidates residing in PA, NJ, DE.

Position Details:

The Human Resources Generalist will serve as a primary point of contact for our employees and will be responsible for resolving employee issues, answering questions, and providing reliable and accurate information in a manner consistent with the company’s policies, procedures, as well as applicable laws and union contracts, using exemplary customer service and professionalism. This position will partner with members of the HR team and operations to ensure the best possible employee experience.

General Responsibilities:

• Serve as the first-line HR resource, responding to and resolving a variety of Level 1 HR inquiries including employee relations, benefits, unemployment, workers’ compensation, leaves of absence, pay, data changes, and HR policies and procedures.
• Appropriately route Level 2 and 3 calls received via the HR Help Line or central email from employees.
• Facilitate resolution to employee issues promptly, providing excellent customer service.
• Troubleshoot general employee issues using critical analysis and problem-solving skills before escalating or routing to another department.
• Ensure employee questions are fully addressed and follow up as needed for complete resolution.
• Use judgment to escalate HR inquiries to the People Operations Manager or Directors when necessary.
• Participate in various HR projects as needed.
• Manage and execute Level 1 processes such as Tuition Reimbursement and Vacation Donation.
• Stay informed of changes to federal, state, and local labor laws.
• Collaborate with other HR members, management, or outside vendors as required.
• Work with the People Operations team to identify trends and recommend HR strategies.
• Perform other duties as assigned or required.

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus healthcare advocacy support.
• Retirement plan options — both pre-tax and Roth (after-tax).
• DailyPay — access your pay when you need it!
• Access to the Goga well-being platform with self-care tools and resources.
• Backup childcare, elder care, and household services through Care.com.
• Confidential counseling, legal, and financial services via the Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. Over 8,000 employees support nearly 40,000 individuals and families across 12 states annually. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We value diversity and do not discriminate based on race, religion, color, national origin, ethnicity, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability. We are committed to creating teams that reflect the communities we serve and encourage applicants from underrepresented backgrounds. Veterans are welcome to apply!

Qualifications

• Associate’s degree required; Bachelor’s degree preferred.
• 1-3 years of experience in Human Resources.
• Call center experience preferred.
• SHRM certification preferred.
• Proficient in HR basics (benefits, workers’ compensation, leaves of absence, policy interpretation, pay practices).
• Comfortable working with various software systems such as Microsoft Office, HR software applications, help desk tracking, and vendor applications.