People Operations Generalist

Abridge; San Francisco (CA); Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Unlimited PTO plus 12 holidays

16 weeks parental leave

Equity for all employees

Remote work environment

Flexible working hours

Home office equipment budget $1600

Growth opportunities in a high-growth,

Job summary

Abridge is seeking an experienced People Operations professional to triage and resolve employee questions, manage data in Rippling, and streamline onboarding for new hires.

You will own benefits administration, handle workers’ compensation, and lead compliance reporting such as EEO-1, while collaborating with Payroll, Legal, Finance, and IT to deliver a smooth employee experience.

Qualifications

• 3–5 years of experience in People Operations, HR Generalist, or HR Coordinator roles.
• Hands-on experience with an HRIS; Rippling strongly preferred.
• Experience administering benefits and managing workers’ comp claims.

Responsibilities

• Triage and respond to employee questions in our HR ticketing system quickly and accurately.
• Use Rippling daily to manage employee data and pull reports; fix data issues.
• Find recurring ticket themes and develop self-serve resources or process fixes.
• Own new hire onboarding from offer to first day, including paperwork, Rippling setup, and IT coordination.
• Ensure a smooth, well-organized experience for new hires and improve it as hiring grows.
• Administer employee benefits including enrollments and life events; handle open enrollments and renewals.
• Manage workers’ compensation claims from start to finish.
• Lead compliance reporting, e.g., EEO-1 and state filings, on time and accurately.
• Maintain internal docs and scalable processes that adapt to team growth.
• Support audits with organized documentation and clear processes.
• Collaborate with Payroll, Legal, Finance, and IT to provide a seamless employee experience.
• Address operational gaps and bring clarity as the company scales.

Skills

Attention to detail

Written and verbal communication

Problem solving

Organization

Prioritization in a fast-paced env

HRIS experience

Proactive mindset

Tools

Rippling

HRIS

Job description

• Triage and respond to employee questions in our HR ticketing system quickly and accurately, and upscale when needed
• Use Rippling day to day to manage employee data and pull reports. Spot data issues and fix them before they cause problems
• Find recurring ticket themes and turn them into self-serve resources or process fixes
• Own new hire onboarding from offer to first day, including paperwork, Rippling setup, and coordination with IT on devices and access
• Make sure every new hire has a smooth, well-organized experience, and keep improving the experience as hiring accelerates
• Administer employee benefits, including enrollments, qualifying life events, open enrollment, and renewals, and be the first point of contact for employee benefits questions
• Manage workers’ compensation claims from start to finish
• Manage compliance programs, including audits, harassment prevention training, and other regulatory mandates
• Lead compliance reporting requirements such as EEO-1 and state-specific filings, making sure submissions are on time and accurate
• Maintain internal documentation (policies, calendars, audit trails) and build scalable processes that can flex with our team’s growth
• Support audits and respond to regulatory inquiries with thorough, organized documentation and clear processes
• Work with Payroll, Legal, Finance, and IT to give employees a seamless experience
• Jump in wherever there’s an operational gap, and help bring clarity and structure as we grow

Benefits

• Unlimited PTO, plus 12 national holidays
• 16 weeks paid parental leave, for all employees
• Equity for all new employees
• Remote work environment
• Flexible working hours — we care more about what you accomplish than what specific hours you’re working
• Generous equipment budget for your home office setup ($1600)
• Opportunity to work and grow with talented individuals, and have ownership and impact at a high growth startup

High attention to detail and strong organizational skillsExcellent written and verbal communication. You can explain HR and compliance topics in a way employees understandA proactive, solutions-first mindset. You notice gaps and fix them without waiting to be asked3–5 years of experience in People Operations, HR Generalist, or HR Coordinator rolesHands-on experience with an HRIS. Rippling is strongly preferredExperience administering benefits and managing workers’ comp claimsThe ability to prioritize on your own in a fast-paced environment where priorities shiftWorking knowledge of federal and multi-state compliance requirements, including reporting such as EEO-1 and required training mandates