People Operations & Development Lead

Pro Coffee Gear, LLC; United States; Remote; USD 120.000 - 170.000; Vollzeit

Zusammenfassung

Pro Coffee Gear is seeking a People Operations & Development Lead to design, manage, and optimize how we hire, onboard, and develop talent. You will drive a data-driven WHO hiring process, create clear development roadmaps for teams, and partner with leadership to scale HR operations across a remote organization.

You will lead onboarding, performance management, and HR systems implementation to ensure consistent candidate experiences and high retention in a growth-stage company driven by data

Qualifikationen

• 5+ years in People Operations, HR, or Talent Development roles in growth-stage companies
• Deep familiarity with structured hiring methods and scorecard-based processes
• Experience designing onboarding programs and performance management systems
• Strong coaching, facilitation, and communication skills with managers
• Ability to design scalable processes, templates, and systems while maintaining discretion

Aufgaben

• Own and manage the WHO hiring process from scorecard creation to interviews and references
• Create end-to-end onboarding workflows with access, setup, and 30/60/90-day milestones
• Develop performance review cadences, give feedback, and build development roadmaps
• Oversee HR operations: benefits, time-off policies, and employee records
• Ensure compliance with labor laws and scalable HR systems across the organization

Kenntnisse

People Operations

HR

Talent Development

Coaching

Process optimization

Tools

Asana

Notion

HubSpot

Rippling

Gusto

BambooHR

Deel

Jobbeschreibung

Job Title: People Operations & Development Lead

Company: Pro Coffee Gear

Location: Remote

Full-time

About Us: Pro Coffee Gear is a thriving e-commerce company located on our scenic 20-acre ranch in Austin, Texas. We specialize in providing top-tier espresso machines and related parts to coffee enthusiasts worldwide. Our dedication to excellence extends beyond our products; we're committed to building a talented team that shares our passion for coffee and exceptional customer service.

About the Role

We’re looking for a People Operations & Development Manager who will design, manage, and continuously improve how we hire, onboard, and develop great people. You’ll be the operational backbone of our talent processes, ensuring every hire is made through a rigorous, data-driven process (using the WHO method), and every team member has a clear development roadmap aligned with company standards and performance expectations.

This role blends strategic HR, people development, and operations. You’ll collaborate with leadership and hiring managers to drive excellence across the full employee lifecycle, from interview and onboarding workflows to ongoing performance and growth.

Key Responsibilities

• Hiring & Interview Management

Own and manage the WHO hiring process, from scorecard creation to structured interviews and reference checks.

Partner with hiring managers to clarify role outcomes and competencies before searches begin.

Maintain a consistent, high-quality candidate experience across roles.

Train interviewers on the WHO methodology and ensure compliance with scorecard-based decision-making.

• Onboarding & Integration

Create and manage end-to-end onboarding workflows, including:

Systems access and setup (email, software, tools)

Role-specific onboarding plans and checklists

30/60/90-day success milestones

Support hiring managers in setting personal development roadmaps for new hires, tied directly to their hiring scorecards.

Monitor onboarding success metrics and continuously improve ramp-up efficiency.

• People Development & Performance

Establish a consistent cadence of performance reviews, feedback sessions, and growth planning across all teams.

Coach managers on how to develop, evaluate, and hold their teams accountable to performance standards.

Build and maintain company-wide frameworks for:

Learning and development initiatives

Competency and behavioral standards

Track and report on performance health metrics and engagement indicators.

• HR Operations & Compliance

Manage HR operations such as benefits administration, time-off policies,

and employee records.

Support leadership in managing sensitive HR processes (e.g., promotions, releases, or disciplinary actions).

Ensure compliance with labor laws and company policy documentation.

Implement and maintain HR systems that support scalability and automation.

Qualifications

5+ years of experience in People Operations, HR, or Talent Development roles (preferably in growth-stage companies).

Deep familiarity with the WHO Hiring Method (Geoff Smart & Randy Street) and scorecard-based hiring.

Proven experience designing onboarding programs and performance management systems.

Strong coaching, facilitation, and communication skills, able to influence managers and uphold standards.

Operationally-minded excels at creating processes, templates, and systems that scale.

High integrity and discretion when managing sensitive people matters.

Bonus Skills

Experience with tools such as Asana, Notion, HubSpot, or similar systems for managing onboarding workflows.

Background in leadership development, coaching, or organizational psychology.

Knowledge of modern HR software (e.g., Rippling, Gusto, BambooHR, Deel).

Prior experience in an e-commerce, operations, or high-growth startup environment.

Success in This Role

You’ll know you’re succeeding when:

Every new hire follows a standardized WHO-based hiring and onboarding process.

Managers have clear scorecards, structured reviews, and people development roadmaps for their teams.

Employees are engaged, performing to high standards, and developing in measurable ways.

HR operations run smoothly and proactively, not reactively.

Sounds like your next step?

Meet the team

Pro Coffee Gear

Pro Coffee Gear is a thriving e-commerce and wholesale distributor specializing in commercial and home espresso equipment, grinders, and accessories from respected coffee brands. Based on a 20-acre ranch in Austin, Texas, the company serves cafés, roasters, restaurants, and serious home baristas with new and refurbished espresso machines and related parts. They are committed to building a talented team that shares their passion for coffee and exceptional customer service while maintaining a disciplined, data-driven growth engine across multiple sales channels including Shopify, Amazon, eBay, and Walmart.