People Operations Coordinator

Klaviyo Inc.; Boston (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading company is seeking a People Operations Coordinator to enhance employee experience and support HR initiatives. The role involves onboarding, processing HR transactions, and collaborating with various teams to improve processes. Ideal candidates will have strong customer service skills and some HR experience.

Qualifications

• Some experience (~6 months) in an HR/People Operations role.
• Exceptional customer service skills.

Responsibilities

• Serve as the first point of contact for global employees.
• Assist in onboarding new hires and processing background checks.
• Collaborate with HRBPs to support HR processes and policies.

Skills

Customer Service

Project Management

Communication

Education

High School Diploma

Tools

Workday

Job description

We’re looking for a People Operations Coordinator to join our team. In this role, you will be a resource for all Klaviyos through the HR inbox & Workday. Much of the day-to-day tasks include critical transactional work, such as processing new hires and answering employee inquiries, all while providing excellent customer service to our employees and leaders. Additionally, you will have the opportunity to support cross-functional KPPL teams on assorted people-related projects. You will be part of the broader global People Operations team which aims to deliver standardized processes & policies, a remarkable employee experience, & end-to-end people operations. Our mission is to establish & uphold the framework for Klaviyo to be the best place for ambitious people to learn and grow. This position reports directly into the People Operations Manager.

How You Will Make a Difference:

• Serve as the first point of contact for global employees. Answer employee questions that come through the shared HR inbox and are related to people programs/policies, escalating any questions that are uncommon or not answered easily through a predefined script.
• Assist in onboarding new hires by supporting I-9 verification processing and background checks.
• Support basic Workday transactions and processing, such as onboarding, offboarding, organizational changes, benefits changes, and payroll events.
• Collaborate with HRBPs and centers of excellence teams (including Benefits, Payroll, Legal, Compensation) to support business leaders and managers on HR processes, policies, and best practices to enhance employee engagement and workforce productivity.
• Serve as a key point of contact for HR Business Partners, assisting with day-to-day coordination and execution of HR initiatives within the organization.
• Regularly update and improve the self-service experience for employees and managers through FAQs and how-to guides.
• Identify employee inquiry trends to determine areas for process improvement or automation.
• Identify and support projects related to system improvement work.
• Update and maintain documentation with process updates.

Who You Are:

• High school diploma or equivalent
• Some experience (~6 months) in an HR/People Operations role
• Exceptional customer service skills
• Process-oriented with project management experience and organization skills
• Comfortable with HRIS and HR software, with Workday experience strongly preferred
• Have a high EQ and deft ability to work with internal stakeholders across all departments and our external partners
• Strong written and verbal communication skills
• Able to navigate ambiguity and work effectively in high pressure situations
• Ability to interact with highly confidential data with sensitivity, professionalism, and confidentiality

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here