Retail Operations Coordinator

Brilliant Earth; Boston (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Brilliant Earth is seeking a Retail Operations Coordinator to enhance customer experiences and oversee the showroom operations at their Boston location. The ideal candidate will excel in customer service, maintain luxury standards, and manage inventory effectively within a fast-paced retail environment.

Benefits

Career Growth

Set Schedule

Employee Discounts

Mental Wellness Perks

401k match

Paid Time Off

Qualifications

• Robust customer service experience preferred.
• Excellent written and verbal communication skills.
• Strong organization and critical thinking abilities.

Responsibilities

• Create personalized experiences by providing exceptional service.
• Manage inventory, shipping, and operational procedures.
• Uphold visual merchandising standards and maintain a luxury environment.

Skills

Customer service skills

Problem-solving

Attention to detail

Time management

Team player

Job description

Retail Operations Coordinator – Boston (Seaport)

Our Retail Operations Coordinator is dedicated to providing an exceptional experience for every Brilliant Earth customer while aiding fulfillment and operational needs. The goal of the Brilliant Earth team is to create personalized experiences and build lasting relationships while sharing in the happiest moments of our customers' lives. The team operates in a fast-paced environment and is the engine which drives our company. As a team member, you will be supporting daily operations at our Boston location. In addition, you will serve as the face of the company while greeting customers and ensuring the best possible experience when visiting our showrooms.Curious about a day in the life? Learn more on our bloghereor learn about Oval Diamonds fromKelly,our SF team member,here!

The ideal candidate will be able to work a Tuesday-Saturday full time schedule. This role is in-person atour Seaport location in Boston, MA.

What you’ll do:

• Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom.
• Greet and welcome guests with enthusiasm, warmth and professionalism.
• Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system.
• Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.
• Manage the security of goods and provide expertise on operational policy and procedure.
• Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular cross-functional reviews / checkpoints.Manage and organize appointments for pick-ups, resizing, and repairs.
• Assist walk-in clients by matching them with an available sales representative, or schedule them for a return visit.
• Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews.
• Consistently seek ways to improve the customer experience while adding value to and supporting the sales team.
• Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.

You’re a great candidateif you have:

• Robust customer service skills and experience working in a fast-paced retail or hospitality environment, preferred
• A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction
• Excellent written and verbal communication skills
• Strong attention to detail
• An ability to think critically and adapt quickly in a flexible environment
• Exceptional time management skills and accountability
• A team player mindset with an ability to work collaboratively and cross-functionally
• Strong computer and organization skills
• Interest in socially and environmentally responsible organizations and products

What We Offer

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities forcareergrowth! In addition, we offer competitive compensation anda robustbenefits package, including:

• Career Growth.We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
• Set Schedule.We offer consistent weekly hours, and 2 consecutive days off.
• Diverse, mission-minded team.We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversityHere!
• Lifestyle Spending Account.At Brilliant Earth, we're committed to your well-being. Enjoycompany reimbursements for eligible wellness expenses, such as gym memberships,massage, counseling, and more!
• Continued Education.Company-sponsored learning in leadership, professionalskills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts.As an employee at Brilliant Earth, you’ll receive a generousdiscount on our jewelry.
• Mental Wellness Perks.We offer access to mental health resources, such as self-care appsand seminars. Our Employee Assistance program offers 24/7 access to counseling!
• Giving Back and Volunteer Opportunities.In addition to our giving back programs,our teams support local initiatives and spend time together by volunteering.
• Medical, Dental, and Vision.We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2ndmonth!
• 401k match.We know that saving for the future is important. That's why we offer agenerous 401k match.
• Paid Time Off.We know it’s important to recharge and relax - you’ll accrue 3 weeksof PTO in your first year.
• Parental Leave.We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
• Disability and Life insurance.100% employer-paid.
• Pre-Tax Commuter Benefits.

How to Apply & What to Expect:

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

You’ll receive an email when we’ve received yourapplication, andcan expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team and a video interview with one of our leaders!

#IND111

More About Us

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at [e-mail].