People-First Plumber — Customer-Relationships Pro

Trust 1 Heating, Cooling & Plumbing; Randolph (MA); On-site; USD 41,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

PTO 120 hours from day one

Pet insurance

Company vehicle

Job summary

Trust 1 Heating, Cooling & Plumbing is seeking a skilled plumber who enjoys solving problems and delivering top-notch customer service in residential settings. You will diagnose issues, clearly explain options to homeowners, and perform repairs with a focus on quality and safety.

We value teamwork, ongoing learning, and a positive attitude. Expect compassionate interactions, professional presence in clients' homes, and opportunities for growth within a tight-knit team that rewards excellence.

Qualifications

• 3+ years of plumbing and heating experience.
• Excellent customer service and communication skills.
• Ability to explain complex issues clearly to homeowners.

Responsibilities

• Diagnose plumbing and heating issues.
• Present repair and replacement options to customers.
• Perform repairs, installations, and maintenance on residential plumbing and heating systems.
• Sell recommended services and equipment.
• Document jobs in ServiceTitan with photos, findings, and recommendations.
• Maintain a clean, professional presence in customers' homes.

Skills

Customer service

Communication

Team player

Problem solving

Education

High school diploma or GED

Tools

ServiceTitan

Job description

Trust 1 Heating, Cooling & Plumbing is seeking a skilled plumber who enjoys solving problems and delivering top-notch customer service in residential settings. You will diagnose issues, clearly explain options to homeowners, and perform repairs with a focus on quality and safety.

We value teamwork, ongoing learning, and a positive attitude. Expect compassionate interactions, professional presence in clients' homes, and opportunities for growth within a tight-knit team that rewards excellence.