People-First Kitchen Shift Leader | Flexible Hours

Chick-fil-A; Ardmore (OK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning from Operator

Growth opportunities

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A Ardmore is seeking a Kitchen Shift Manager who embodies our core values, serves guests with a smile, and leads by example in a fast-paced restaurant. This role supports senior leadership in daily operations and keeps the team accountable for excellence in service.

You will coach and develop team members, open/close shifts, manage cash drawers, and ensure clear communication to deliver outstanding guest experiences. We offer a fun environment and opportunities for growth.

Qualifications

• Smile and create eye contact with guests.
• Speak enthusiastically and connect with guests.
• Strong customer service commitment.
• Ability to manage team member behavior and performance.

Responsibilities

• Participate in day-to-day operations in a high-volume restaurant.
• Provide immediate and respectful responses to guest needs.
• Assist in training new hires and set the tone for the shift.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, and be a key holder.
• Count drawers and finalize day.
• Demonstrate excellent written and spoken communication.

Skills

Customer service

Team leadership

Communication

Guest relations

Reliability

Job description

A Kitchen Shift Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Managers are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Kitchen Shift Managers two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Managers lead by example and set the tone that others will follow.

Position Type:

• Full-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Kitchen Shift Manager Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.