People-First Branch Leader: Growth & Service

JPMorgan Chase & Co.; McAllen (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. in McAllen, TX seeks a Branch Manager to lead daily operations, coach staff, and deliver exceptional client experiences. You will manage deposits, investments, and service quality while upholding risk and compliance across the branch.

You will drive community engagement, leverage technology to improve service, and mentor team members to achieve performance goals within a fast-paced retail banking environment.

Qualifications

• Proven leadership and coaching abilities in a retail/banking setting.
• Strong client service focus with ability to build relationships.
• Experience maintaining risk controls and compliance in branch operations.
• Excellent communication and decision-making under pressure.
• Ability to manage multiple priorities and drive growth within the branch.
• Comfort with using banking technology and modern financial tools.

Responsibilities

• Motivate the branch team by communicating a clear vision aligned with our values.
• Grow deposits and investments by implementing branch strategies and scorecard insights.
• Focus on understanding clients' needs to build lasting relationships and trust.
• Develop a high-performing team through coaching, feedback, and recognition of achievements.
• Encourage ongoing learning and development to stay ahead in retail banking.

Skills

Leadership

Coaching

Customer service

Risk & controls

Communication

Decision making

Team building

Time management

Technology adoption

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in McAllen, TX seeks a Branch Manager to lead daily operations, coach staff, and deliver exceptional client experiences. You will manage deposits, investments, and service quality while upholding risk and compliance across the branch.

You will drive community engagement, leverage technology to improve service, and mentor team members to achieve performance goals within a fast-paced retail banking environment.