People Experience Specialist

Copa Health; Mesa (AZ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Health coverage

Dental & vision benefits

Generous PTO

Job summary

Copa Health is seeking a Learning & Onboarding Specialist to design engaging learning experiences and build a strong onboarding foundation for new hires. The role blends onboarding, classroom facilitation, learning administration, curriculum development, and employee experience to ensure a welcoming and meaningful first day.

The ideal candidate will facilitate orientation, develop training materials, manage Relias LMS, and collaborate with leaders to continuously improve onboarding and staff

Qualifications

• Minimum high school diploma; bachelor’s degree preferred in HR/OD/education/psychology or related field.

Responsibilities

• Facilitate New Employee Orientation and foundational organizational training programs.
• Create engaging PowerPoint presentations, facilitator guides, participant materials, and onboarding resources.
• Coordinate new hire onboarding activities and training schedules.
• Administer Relias LMS including assignments, reporting, and training records.
• Monitor mandatory training compliance and collaborate with leaders to ensure timely completion.
• Partner with department leaders to improve onboarding and learning experiences.
• Support continuous improvement by evaluating processes and recommending enhancements.
• Provide exceptional customer service to new employees and leaders throughout onboarding.
• Lead instructor-led trainings including CPR/First Aid and other clinical and regulatory trainings.

Skills

Training facilitation

Onboarding

Curriculum development

Employee experience

Customer service

Education

High School diploma

Bachelor's degree in related field

Tools

Relias LMS

Microsoft PowerPoint

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

SharePoint

Job description

Help Shape the Employee Experience from Day One

Are you passionate about helping people learn, grow, and succeed?

Copa Health is seeking a Learning & Onboarding Specialist to create engaging learning experiences and help employees build a strong foundation from their very first day. This role combines onboarding, classroom facilitation, learning administration, curriculum development, and employee experience to ensure every new employee receives a welcoming, engaging, and meaningful introduction to Copa Health.

We're looking for someone who enjoys working with people just as much as they enjoy creating learning experiences. If you thrive in a collaborative environment, love organizing projects, facilitating training, and developing engaging learning materials, we'd love to meet you.

Why Join Copa Health?

• Competitive salary and comprehensive benefits package
• Personalized Health Coverage – Receive a monthly, tax-free contribution to select the medical plan that works best for you, with guidance and support through our ICHRA program
• Dental and Vision Coverage to complement your health plan
• Generous PTO – up to 3 weeks in your first year, plus an additional wellness day to recharge
• 10 paid holidays annually
• Wellness Program, including access to mental health resources
• Tuition Reimbursement up to $3,000 to invest in your growth and career advancement
• Affordable Medical, Dental, and Vision plans to fit your needs
• 403(b) retirement plan with company match to help you plan for your future
• Employee Assistance Program with free coaching and therapy sessions
• Additional benefits including life insurance, disability coverage, pet insurance, and more

Key Responsibilities

As our Learning & Onboarding Specialist, you'll play an integral role in supporting employee success by:

• Facilitating New Employee Orientation and foundational organizational training programs.
• Creating engaging PowerPoint presentations, job aids, facilitator guides, participant materials, and onboarding resources.
• Coordinating new hire onboarding activities and organizational training schedules.
• Administering the Learning Management System (Relias), including employee learning assignments, reporting, and training records.
• Monitoring mandatory training compliance and partnering with leaders to ensure timely completion.
• Partnering with department leaders and subject matter experts to improve onboarding and learning experiences.
• Supporting continuous improvement initiatives by evaluating processes and recommending enhancements.
• Providing exceptional customer service to new employees and leaders throughout the onboarding journey.
• Facilitate New Employee Orientation (NEO) and a variety of instructor-led training programs, including CPR/First Aid, Crisis Prevention, clinical support, regulatory, compliance, and other organizational trainings as assigned.

Qualifications

• High School diploma required. Bachelors in a related field (Human Resources, Organizational Development, Education, Psychology, Counseling, Behavioral Health) highly preferred.
• At least three (3) years of demonstrated experience in Learning & Development, Training, Employee Onboarding, Organizational Development, Human Resources, or a related field, with demonstrated experience coordinating training programs, facilitating learning, and developing training materials.
• Preferred: experience in the healthcare/human services field.

Computer Skills

• Advanced proficiency with Microsoft PowerPoint, Outlook, Word, Excel, and Teams.
• Experience creating professional presentations, facilitator guides, participant materials, and job aids.
• Experience administering a Learning Management System (LMS), preferably Relias.
• Experience with Microsoft SharePoint or similar collaboration platforms.
• Comfortable learning new technology and software applications.

Copa Health, is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law. Pre-Employment Criminal Background and Drug Testing Required. EOE. Sign on and retention incentives are subject to change.