People Experience Lead (PEL)

McHire; Georgetown (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Telemedicine 24/7/365

401K

Team Building Events

Tuition Assistance

Job summary

McDonald's restaurant network seeks a People Experience Lead to drive HR strategy, staffing, and training across locations. The role partners with the General Manager, Owner Operator, and Director of Operations to build a high-performing team culture.

The position emphasizes change management, data-driven people planning, and oversight of hiring and development for crew and managers. The environment is restaurant-based, with evening/weekend hours common.

Qualifications

• Strong communication skills with peers and leadership.
• Experience supervising, auditing, and overseeing restaurant operations.
• Ability to develop crew and managers and lead training initiatives.
• Knowledge of change management and HR best practices.

Responsibilities

• Contribute to development and implementation of restaurant HR strategy.
• Oversee staffing, performance, and talent development across locations.
• Lead training development for crew and managers and track attendance.
• Support restaurant profitability through audits and coaching.

Job description

Role SummaryNOTE: McDonald's Experience is required for this position as it entails training and developing crew and managers.The People Experience Lead is self-motivated, actively engaged with people and demonstrates care, respectand passion for restaurant crew, managers and guests. This candidate provides supervision, audit, innovationand oversight across all of the organization’s restaurants. The PEL will be expected to partner and execute thework alongside the General Manager, Owner Operator and Director of Operations. The individual executes at a high levelto build a high-performing team culture. Strong communication skills, and the ability to liaise with peers andleadership to carry out the full range of duties and responsibilities are critical. Principal accountabilities will varydependent on the needs of the restaurant(s).Job DutiesPeople Strategy• Contribute to the development and implementation of a restaurant or organization-specific humanresources strategy and related plan that supports the growth and evolution of the business• Stay current on best practices and trends related to human resources• Implement current best practices and trends into work assignments• Consult with restaurant leadership in the area of change management to achieve our organization’shuman resource strategies and goalsWorkforce Planning, Staffing and Talent Management• Utilize McHire and/or application tracking systems to manage the hiring process• Track and analyze the people data metrics to ensure staffing needs are met• Support the management teams with staffing needs• Prepare for annual people brand standards reviews• Oversee and coordinate forward-looking hiring to ensure a healthy talent pipelineTraining and Development• Subject matter expert (SME) for organization’s training and development tools• Organizational lead for the development of crew and managers• Track the development and class attendance of all employees• Supply resources to strengthen restaurant training for crew and managersRestaurant Profitability• Support the restaurants as required through audit, analysis and coaching• Work with restaurant leadership to elevate priority restaurant performance to meet annual/quarterlybusiness plans to maintain and improve guest satisfaction and profitability• Supports in completion of operations assessments• Supports restaurant leadership in completion of action plans and performance improvementsThe working environment will consist of mainly in restaurant settings. Hours of work could include evenings and weekends.Our Exclusive PerksAccess to Telemedicine 24/7/365 for All Employees & FamilyLucrative 401KMcFamily Dinner: Our Team & Their Family enjoy 50% Off Dine-In Wed 6-8 PMPredictable SchedulesFree Meals with Each ShiftSame Day Pay or Direct DepositBonus Incentives for All EmployeesMonthly Bonus Opportunities for All ManagersPaid Vacation Available for All Employees*Paid Time Off Available for Qualifying ManagersBi-Annual Hourly Wage ReviewAdvancement OpportunitiesTeam Building Events for ManagersBirthday, Anniversary & Employee Perks for Being You!Additional Benefits:McD Archways to Opportunity Program100% Tuition Covered at Colorado Tech UniversityUp to $2,500 Tuition Assistance for your School of ChoiceManagers up to $3,000 Tuition AssistanceEarn your High School DiplomaEnglish Under the ArchesMcD National 30% Food DiscountAdditional Info:*Paid time off applies with restrictions.This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.