Guest Experience Lead (GEL)

McDonald’s; Little River (SC); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Competitive pay

Medical, dental, and vision coverage

401k with matching contributions

Paid time off

Education assistance programs

Employee discounts

Free meals or meal discounts

Job summary

A prominent fast-food franchise seeks a Guest Experience Lead to engage with customers and ensure their satisfaction. Responsibilities include greeting guests, assisting with ordering, and providing feedback to the team. The position offers flexible hours, competitive pay, and opportunities for personal and professional growth. Ideal candidates enjoy helping others and creating positive experiences. This role provides numerous benefits, including health coverage and educational assistance.

Qualifications

• Ability to greet guests and communicate effectively.
• Willingness to assist customers with ordering kiosks.
• Strong organizational skills to handle customer concerns.

Responsibilities

• Create positive guest experiences through engagement.
• Assist with food inquiries and ensure customer satisfaction.
• Work with the team to improve service based on feedback.

Skills

Customer communication

Problem-solving

Teamwork

Job description

# Guest Experience Lead (GEL)* English## Job DescriptionThis job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired. **Description:**McDonald's Works for Me.I'm going places. I want to have fun, I like to be challenged, and I need a schedule that works for me.The Job for Me – Get a job that fits your life, inspires your best, and moves you forward. Choose your hours. Pursue your education. Build your skills and be yourself.The Place for Me – From here, you can go further than you thought possible. Reach your goals and build your future with college tuition assistance, high school completion programs, English language courses and valuable job skills.We are committed to being America's best first job. Let's talk. Make your move.**See a day in the life of a Guest Experience Lead at McDonald's****Requirements:**We believe in letting you do you. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. And right now we have an awesome opportunity for Guest Experience Leaders to work in our restaurant between the hours of 8am and 8pm. The Guest Experience Leader gets to create feel-good moments everyday with customers by:• Greeting guests and communicating with them while ordering• Offering help with using the ordering kiosks• Offering assistance to those in need of some extra hands• Checking with them once they have their food to make sure they’re satisfied, or to see if they need anything else• Ensuring kids receive a kid treat• Handling any concerns• Communicating with the restaurant team to provide feedback and recommendations**Additional Info:**A job as a Guest Experience Leader at a McDonald’s Corporate owned restaurant gives you the chance to grow your skills and meet great people, while earning some outstanding benefits opportunities along the way. Those can include:• Competitive pay• Medical, dental and vision coverage• 401k with matching contributions• Paid time off equal to 2% of gross earnings• Unpaid Leaves of Absence• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language• Discount programs• Free meals / meal discountsThis job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.