People Experience Lead (PEL)

McDonald’s; Katy (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Telemedicine access

401K

Team meal discounts

Paid vacation

Paid time off

Direct deposit

Bonus incentives

Tuition assistance

Job summary

McDonald’s is hiring a People Experience Lead in Katy, TX. The role partners with the General Manager and Director of Operations to build a high-performing team culture. Requires strong communication, people care, and experience developing crew and managers.

Responsibilities include strategy development, workforce planning, training, and ensuring operational excellence. This position offers substantial opportunities for professional growth within a large restaurant network.

Qualifications

• Must have experience leading people in a restaurant or service environment.
• Strong knowledge of human resources practices and policies.
• Experience designing and delivering training for crew and managers.
• Ability to drive change and partner with leadership to implement people strategies.

Responsibilities

• Develop and implement a restaurant-wide people strategy.
• Lead workforce planning and talent management across locations.
• Oversee training and development to build high-performing teams.
• Audit and coach restaurant leadership to improve guest satisfaction and profitability.

Skills

People leadership

HR knowledge

Training & development

Change management

Education

Bachelor's degree in HR or related field

Tools

McHire

Job description

Location: 7104 S FRY RD, KATY, TX, 77494

Role SummaryNOTE: McDonald's Experience is required for this position as it entails training and developing crew and managers.

The People Experience Lead is self-motivated, actively engaged with people and demonstrates care, respectand passion for restaurant crew, managers and guests. This candidate provides supervision, audit, innovationand oversight across all of the organization’s restaurants. The PEL will be expected to partner and execute thework alongside the General Manager, Owner Operator and Director of Operations. The individual executes at a high levelto build a high-performing team culture. Strong communication skills, and the ability to liaise with peers andleadership to carry out the full range of duties and responsibilities are critical. Principal accountabilities will varydependent on the needs of the restaurant(s).

Job Duties

People Strategy

• Contribute to the development and implementation of a restaurant or organization-specific humanresources strategy and related plan that supports the growth and evolution of the business


• Stay current on best practices and trends related to human resources


• Implement current best practices and trends into work assignments


• Consult with restaurant leadership in the area of change management to achieve our organization’shuman resource strategies and goals

Workforce Planning, Staffing and Talent Management

• Utilize McHire and/or application tracking systems to manage the hiring process


• Track and analyze the people data metrics to ensure staffing needs are met


• Support the management teams with staffing needs


• Prepare for annual people brand standards reviews


• Oversee and coordinate forward-looking hiring to ensure a healthy talent pipeline

Training and Development

• Subject matter expert (SME) for organization’s training and development tools


• Organizational lead for the development of crew and managers


• Track the development and class attendance of all employees


• Supply resources to strengthen restaurant training for crew and managers

Restaurant Profitability

• Support the restaurants as required through audit, analysis and coaching


• Work with restaurant leadership to elevate priority restaurant performance to meet annual/quarterlybusiness plans to maintain and improve guest satisfaction and profitability


• Supports in completion of operations assessments


• Supports restaurant leadership in completion of action plans and performance improvements

The working environment will consist of mainly in restaurant settings. Hours of work could include evenings and weekends.

Our Exclusive Perks

• Access to Telemedicine 24/7/365 for All Employees & Family


• Lucrative 401K


• McFamily Dinner: Our Team & Their Family enjoy 50% Off Dine-In Wed 6-8 PM


• Predictable Schedules


• Free Meals with Each Shift


• Same Day Pay or Direct Deposit


• Bonus Incentives for All Employees


• Monthly Bonus Opportunities for All Managers


• Paid Vacation Available for All Employees*


• Paid Time Off Available for Qualifying Managers


• Bi-Annual Hourly Wage Review


• Advancement Opportunities


• Team Building Events for Managers


• Birthday, Anniversary & Employee Perks for Being You!

Additional Benefits

• McD Archways to Opportunity Program


• 100% Tuition Covered at Colorado Tech University


• Up to $2,500 Tuition Assistance for your School of Choice


• Managers up to $3,000 Tuition Assistance


• Earn your High School Diploma


• English Under the Arches


• McD National 30% Food Discount

*Paid time off applies with restrictions.

Additional Info

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.