People Experience Lead

PGA Golf Properties Inc.; Frisco (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

PGA of America is seeking a People Experience Lead to guide onboarding and talent programming, including the Internship Program, while championing workplace culture through staff events, newsletters, and recognition programs.

The role supports core People Team operations, confidential record management, and financial workflows across the People Function, with emphasis on compliance and employee engagement.

Qualifications

• Minimum 3 years of experience in Human Resources supporting core HR operations.
• Bachelor's degree in HR or related field or equivalent combination of education, training, and experience.

Responsibilities

• Oversee onboarding and internship programs across full lifecycle, including recruitment, housing, and scheduling.
• Coordinate intern orientation, professional development workshops, and team events to foster learning.
• Prepare onboarding materials and schedules for new talent.
• Support inclusion initiatives and outreach to diverse talent pools.
• Assist with seasonal hiring for events and cross-functional handoffs for onboarding.

Skills

HR practices

Confidentiality

AI tools

Gmail

Google Drive

Google Sheets

Google Docs

Travel availability

Education

Bachelor's degree in HR or related field

Tools

Workday

Job description

Join a team of proud, passionate, and caring people that together share their diverse talents and backgrounds to serve our members and grow the game of golf. Being at the PGA of America means you are supported, respected, and appreciated for your contributions. The People Experience Lead guides onboarding and early talent programming, including leading the PGA Internship Program, while championing workplace culture through staff events, internal newsletters, and recognition programs. Additionally, the role supports core People Team operations, compliance, confidential record management, and department administrative and financial workflows across the People Function.

RESPONSIBILITIES

• Lead the PGA Internship Program across its full lifecycle, to include recruitment, candidate selection, and housing arrangements.
• Plan and coordinate the intern schedule of events, including orientation, professional development workshops, and team activities, to create an engaging learning environment.
• Prepare intern leaders for successful and rewarding experiences.
• Work closely with partners and leadership to advance inclusion initiatives and connect with diverse talent pools.
• Lead the onboarding function by creating engaging and contemporary onboarding materials for new talent, creating and executing onboarding schedules for new talent.
• Support seasonal employee hiring for Championship events, assisting with candidate tracking, pre-employment screenings, and cross functional handoffs to ensure seamless seasonal staff execution and onboarding.
• Audit company career pages and external job boards to maintain accuracy, producing engaging recruitment media and video content to attract top talent and increase candidate engagement.
• Employee Experience, Culture & Communications Plan and execute employee engagement and workplace culture events at the Home of the PGA of America.
• Own the operational workflow by establishing clear event timelines, coordinating cross functional team logistics, and guiding internal partners to deliver high quality, memorable staff experiences.
• Partner with department leadership to launch and manage the company newsletter, establishing editorial standards, coordinating cross-functional content sourcing, and driving internal employee engagement initiatives.
• Lead Employee Recognition Programs and assist with Service Award Programs, ensuring timely celebration of staff achievements, career milestones, and ongoing dedication to the organization.
• Oversee the distribution of all People Team communications using appropriate department branding.
• Assist with the scheduling of company wide events like speakers, Team Connects, etc.
• Support Learning and Development curriculum, workshops and related employee training records, i.e., Workday Learning, compliance, etc.
• Serve as back up in processing Education Assistance Program requests.
• Maintain 'The Hub' ensuring all employee communications and resources are current, compliant, contemporary, and engaging.
• Order, organize, and maintain an inventory of employee gifts, e.g.new hire, new baby, bereavement, commemorative, and celebratory items.
• HR Operations, Compliance & Support Establish and maintain an accurate and organized filing system for various confidential employee records, including but not limited to historical I-9 records, and purging and coordinating offsite storage of files as required.
• Provide Verification of Employment, as requested, and ensure the proper handling of private information.
• Maintain state and federal labor law postings and other pertinent information on company bulletin boards across all office locations.
• Ensure employee inquiries are answered and/or properly routed in a timely manner.
• Process invoices and create Purchase Orders in Workday for the Talent and People Experience Team.
• Provide administrative backup support across the broader People Function.

INCLUSION

Employees are expected to contribute to a respectful and inclusive team environment by welcoming and respecting others' beliefs, backgrounds, identities, abilities, and individuality to help ensure a supportive and engaging experience for Association Members, partners, customers, and guests. PGA of America respects the uniqueness of each employee and offers everyone the means to find their place and thrive.

SHARED VALUES

Embody the organization's shared values and help ensure the organization's values-based culture thrives by proactively identifying and addressing any shared values, challenges and opportunities you are experiencing.

SUPERVISION

No supervisory responsibility.

FINANCIAL RESPONSIBILITY

No budgetary responsibility.

EDUCATION AND EXPERIENCE

Bachelors degree in Human Resources or related field preferred or equivalent combination of education, training, and experience.

• Three (3) years of experience in Human Resources supporting core HR operational functions.
• Strong attention to detail and customer service skills required.

SKILLS, KNOWLEDGE AND ABILITIES

• Must have knowledge of basic human resources practices and procedures.
• Ability to maintain confidentiality of sensitive information with the highest level of integrity.
• Knowledge of Workday.
• Working knowledge of Gmail, Google Drive, Google Sheets and Google Docs.
• Basic fluency in artificial intelligence (AI) tools and concepts, including the ability to use AI to enhance business operations, support marketing initiatives and drive innovation that better serves our Members and stakeholders.
• Ability to travel up to 5%.
• This position is not eligible for immigration sponsorship.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information or any other characteristic protected by federal, state or local law.

In addition, to ensure full equality of opportunity in all operations and activities of the organization, every staff member employed by the PGA shall be selected under fair employment procedures that provide equal employment opportunities to all people.

DFWP.

The PGA of America is one of the world's largest sports organizations, composed of more than 30,000 PGA of America Golf Professionals who love the game, are expert coaches, operators and business leaders, and work daily to drive interest, inclusion and participation in the sport. The PGA of America owns and operates numerous championships and events, including major championships for men, women, seniors and the Ryder Cup, one of the world's foremost sporting events.