People & Culture Manager

IHG Hotels & Resorts; Santa Monica (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k plan

Hotel discounts worldwide

Job summary

Regent Santa Monica Beach, part of IHG Hotels & Resorts, seeks a People & Culture Manager to oversee day-to-day HR operations across recruitment, employee relations, training, engagement and compliance in a luxury resort setting.

The role partners with department leaders to deliver an exceptional employee experience that reflects Regent Santa Monica Beach’s standards of luxury and service excellence. Strong HR expertise and hospitality experience are essential.

Qualifications

• 3–5 years of progressive HR experience in hospitality preferred.
• Bachelor's degree in HR, business, hospitality or related field preferred.
• Bilingual in Spanish preferred.
• Strong knowledge of California employment law and HR best practices.
• Experience with full-cycle recruitment, onboarding and talent development.

Responsibilities

• Develop and implement an early career recruiting strategy using IHG Early Careers.
• Partner with leaders to meet entry-level hiring needs for the resort.
• Collaborate with Talent leadership and HR Partners to drive talent strategy.
• Support onboarding, training, development and engagement initiatives.
• Guide leaders on policies, performance management and employee relations.
• Investigate workplace concerns and ensure fair policy application.
• Monitor compliance with employment laws and company policies.
• Identify training needs from performance trends and feedback.
• Assist in compensation and benefits administration awareness.
• Maintain accurate HR records, reports and metrics.
• Participate in leadership meetings to support People & Culture objectives.
• Coordinate recognition, engagement programs and culture events.
• Manage offboarding, exit interviews and separation procedures.
• Support P&C operations and special projects.

Skills

HR experience

Recruitment

Employee relations

Communication skills

Interpersonal skills

Project management

Bilingual Spanish

Education

Bachelor's degree in HR, Business Administration, Hospitality Management, or related field

Tools

Microsoft Office Suite

myHR platforms

Canva

Job description

Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks. Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.

Job Summary

The People & Culture Manager oversees the day-to-day administration of the People & Culture function, supporting recruitment, employee relations, training, engagement, compliance, and performance management across the resort. This role partners closely with department leaders to foster a positive workplace culture, ensure compliance with employment laws and company policies, and deliver an exceptional employee experience that reflects the luxury standards of Regent Santa Monica Beach.

Success in this role requires strong human resources expertise, hospitality experience, exceptional interpersonal and problem-solving skills, and a passion for creating an engaged and high-performing workforce.

A little bit about your day

• Develop and implement an early career recruiting strategy by utilizing IHG Early Careers
• Partner with business leaders to execute their entry level hiring needs and recruit for the resort
• Collaborate with company Talent leadership, HR Business Partners and other cross-functional teams to drive our talent strategy
• Support employee onboarding, training, development, and engagement initiatives to ensure a positive employee experience.
• Provide guidance to leaders and employees on company policies, procedures, performance management, and employee relations matters.
• Assist in conducting investigations, resolving workplace concerns, and ensuring fair and consistent application of policies.
• Monitor compliance with federal, state, and local employment laws, as well as company policies and procedures.
• Identify training and development needs by evaluating employee performance trends and operational feedback.
• Support compensation and benefits administration by maintaining awareness of industry trends and internal practices.
• Maintain accurate employee records, HR documentation, reports, and metrics.
• Participate in departmental and leadership meetings to support business objectives and People & Culture initiatives.
• Coordinate employee recognition, engagement programs, and culture-building events.
• Manage offboarding processes, including exit interviews and separation procedures.
• Support overall People & Culture operations and special projects as assigned.

Requirements

• Minimum 3-5 years of progressive Human Resources experience, preferably within hospitality, luxury hotels, or service-driven environments.
• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field preferred.
• Bilingual in Spanish preferred.
• Strong knowledge of California employment law and HR best practices.
• Experience with full-cycle recruitment, interviewing techniques, onboarding, and talent pipeline development.
• Proven ability to build strong relationships and influence stakeholders at all levels of the organization.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced luxury hospitality environment.
• High level of professionalism, discretion, and commitment to confidentiality.
• Strong organizational, analytical, and project management skills.
• Proficiency in Microsoft Office Suite and myHR platforms; Canva experience preferred.
• Ability to work collaboratively across departments and support operational business needs.
• Strong attention to detail and commitment to delivering an exceptional employee experience.
• Flexibility to work evenings, weekends, holidays, and during major business demands or citywide events as needed.

What you can expect from us

The annual pay range for this role is $85,000.00 to $95,000.00. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. This position is eligible to participate in the Company’s Bonus Plan.

We offer a comprehensive package of benefits including paid time-off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.

Guest have made grand entrances through the doors of Regent Hotels & Resorts for nearly half a century. Born in 1970, our collection of modern hotels and resorts are home to stays both serene and sensational. The type of experiences that elevate above the noise and charm for even the most seasoned of travellers. An invitation to life’s most scenic moments. We are the legendary innovative luxury brand, reimagining modern hospitality by sparking fresh perspectives across hand selected hotels and resorts. Regent colleagues are gracious hosts, with emboldened spirit and dynamic as they provide meaningful moments to deliver the greatest of the guest experiences.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.