People & Culture Manager

IHG Hotels; California; Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Regent Santa Monica Beach, a luxury resort within IHG Hotels & Resorts, seeks a People & Culture Manager to oversee recruitment, employee relations, training, engagement, and performance management across the property. You will partner with department leaders to foster a positive, compliant workplace culture and deliver an exceptional employee experience in a fast-paced luxury hospitality environment.

Requirements include 3–5 years in hospitality HR, a relevant Bachelor's degree, bilingual

Qualifications

• 3–5 years of progressive HR experience, preferably in hospitality/luxury hotel environments.
• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or related field preferred.
• Bilingual in Spanish preferred.
• Strong knowledge of California employment law and HR best practices.
• Experience with full-cycle recruitment, interviewing techniques, onboarding, and talent pipeline development.

Responsabilités

• Oversee day-to-day administration of the People & Culture function across the resort.
• Support recruitment, employee relations, training, engagement, compliance, and performance management.
• Partner with department leaders to foster a positive workplace culture and ensure policy compliance.
• Conduct investigations and resolve workplace concerns with fair policy application.
• Monitor employment law compliance and maintain HR records, reports, and metrics.

Connaissances

HR knowledge

Recruitment

Interpersonal skills

Communication

Hospitality experience

Formation

Bachelor's degree in HR / related field

Outils

MS Office

myHR

Canva

Description du poste

Regent Santa Monica Beach, part of IHG Hotels & Resorts' luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.

Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.

Job Summary

The People & Culture Manager oversees the day-to-day administration of the People & Culture function, supporting recruitment, employee relations, training, engagement, compliance, and performance management across the resort. This role partners closely with department leaders to foster a positive workplace culture, ensure compliance with employment laws and company policies, and deliver an exceptional employee experience that reflects the luxury standards of Regent Santa Monica Beach. Success in this role requires strong human resources expertise, hospitality experience, exceptional interpersonal and problem-solving skills, and a passion for creating an engaged and high-performing workforce.

A little bit about your day

• Develop and implement an early career recruiting strategy by utilizing IHG Early Careers
• Partner with business leaders to execute their entry level hiring needs and recruit for the resort
• Collaborate with company Talent leadership, HR Business Partners and other cross-functional teams to drive our talent strategy
• Support employee onboarding, training, development, and engagement initiatives to ensure a positive employee experience.
• Provide guidance to leaders and employees on company policies, procedures, performance management, and employee relations matters.
• Assist in conducting investigations, resolving workplace concerns, and ensuring fair and consistent application of policies.
• Monitor compliance with federal, state, and local employment laws, as well as company policies and procedures.
• Identify training and development needs by evaluating employee performance trends and operational feedback.
• Support compensation and benefits administration by maintaining awareness of industry trends and internal practices.
• Maintain accurate employee records, HR documentation, reports, and metrics.
• Participate in departmental and leadership meetings to support business objectives and People & Culture initiatives.
• Coordinate employee recognition, engagement programs, and culture-building events.
• Manage offboarding processes, including exit interviews and separation procedures.
• Support overall People & Culture operations and special projects as assigned.

Requirements

• Minimum 3-5 years of progressive Human Resources experience, preferably within hospitality, luxury hotels, or service-driven environments.
• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field preferred.
• Bilingual in Spanish preferred.
• Strong knowledge of California employment law and HR best practices.
• Experience with full-cycle recruitment, interviewing techniques, onboarding, and talent pipeline development.
• Proven ability to build strong relationships and influence stakeholders at all levels of the organization.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced luxury hospitality environment.
• High level of professionalism, discretion, and commitment to confidentiality.
• Strong organizational, analytical, and project management skills.
• Proficiency in Microsoft Office Suite and myHR platforms; Canva experience preferred.
• Ability to work collaboratively across departments and support operational business needs.
• Strong attention to detail and commitment to delivering an exceptional employee experience.
• Flexibility to work evenings, weekends, holidays, and du