Pension Benefits Supervisor & Team Coach

Teachers-Retirement-System-of-the-State-of-Illinois; Springfield (IL); On-site; USD 83,000 - 129,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

State retirement pension

Deferred compensation plans

Paid time off

Job summary

The Benefits Supervisor at Teachers’ Retirement System of the State of Illinois (TRS) in Springfield leads the daily work of Benefits Analysts handling disability and survivor claims, ensuring accuracy, timeliness, and compliance with pension rules. The role coordinates workflows, coaches staff, and supports system enhancements in collaboration with IT and the Benefits Manager.

You will cross-train in Retirements and Member Accounts, participate in cross-functional teams, and implement process

Qualifications

• Bachelor’s degree in business administration, communications, education, or related field, or four years of progressive experience in lieu of a degree.
• Five (5)+ years of experience in public pension fund member services or pension administration management.
• One (1)+ year in a supervisory or team lead/senior role.
• Experience in a public pension plan preferred.

Responsibilities

• Supervise, develop, coach, train, and evaluate assigned Benefits staff; provide ongoing feedback and guidance regarding performance, productivity, and work quality.
• Direct and coordinate daily workflow within the assigned functional area, including assigning and balancing workloads, monitoring productivity, and ensuring deadlines are met.
• Monitor the accuracy, quality, and timeliness of work performed by Benefits Analysts and provide technical guidance and corrective direction as needed.
• Serve as a technical resource to Benefits staff regarding applicable pension laws, rules, policies, procedures, and internal controls; resolve routine and moderately complex issues and escalate significant matters to the Benefits Manager.
• Implement established policies, procedures, internal controls, and approved process changes within the assigned functional area; identify opportunities for improvement and communicate recommendations to the Benefits Manager.
• Review and verify claims, recalculations, and other work performed by Benefits Analysts and perform difficult or time-sensitive calculations requiring advanced knowledge and judgment.
• Coordinate assigned recurring Benefits activities and operational projects, including Mandatory Distribution Research, questionnaires, reporting requirements, and other activities within the assigned functional area.
• Monitor and coordinate the timely completion of Daily Action Reports and other required operational activities.
• Assist with testing and implementation of approved system enhancements and serve as liaison between Benefits staff and IT as needed.
• Participate in cross-functional project teams and provide Benefits subject matter expertise, as assigned.
• Assist in identifying staff training and development needs and provide technical or operational training as assigned.

Skills

Leadership

Time management

Written and verbal communication

Analytical thinking

Agile/Scrum awareness

Education

Bachelor’s degree or equivalent experience

Tools

Pension laws knowledge

Job description

The Benefits Supervisor at Teachers’ Retirement System of the State of Illinois (TRS) in Springfield leads the daily work of Benefits Analysts handling disability and survivor claims, ensuring accuracy, timeliness, and compliance with pension rules. The role coordinates workflows, coaches staff, and supports system enhancements in collaboration with IT and the Benefits Manager.

You will cross-train in Retirements and Member Accounts, participate in cross-functional teams, and implement process