Client Pensions Team Lead (Education, Managed Services)

Remote Worker LTD.; United States; Remote; USD 79,000 - 119,000; Full time

Job summary

IRIS Software Group is seeking an experienced Client Pension Team Lead to join our Managed Services division, delivering Local Government Pension Scheme administration services to our clients. You will lead a team of pension administration professionals, manage KPIs and service levels, and work closely with the Client Pension Manager to drive continuous improvement.

Strong knowledge of pension legislation and education-sector experience are highly valued.

Qualifications

• 3-5 years' pension administration experience ideally within an Education environment.
• Strong knowledge of pension legislation and pension processes, LGPS highly advantageous.
• Experience leading, coaching or mentoring colleagues.
• Excellent communication and stakeholder management skills.
• High levels of accuracy and attention to detail.
• Strong organisational and planning capability.
• Good working knowledge of Excel, Word and Outlook.

Responsibilities

• Lead, coach and develop a team of pension administration professionals.
• Manage departmental KPIs, productivity measures and service level agreements.
• Schedule and allocate workloads to ensure efficient service delivery.
• Monitor quality standards and identify opportunities for process improvement.
• Act as the first point of escalation for client concerns and operational issues.
• Produce management reporting and operational performance insights.
• Support recruitment, onboarding and development of new team members.
• Ensure accurate and timely pension administration processing.
• Maintain strong understanding of pension legislation and industry developments.
• Support LGPS end-of-year activities and client service meetings.

Skills

Team leadership

Pensions administration

Stakeholder management

Process improvement

Excel

Education

Pensions experience in Education sector

Tools

Excel

Outlook

Word

Job description

About IRIS

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We're a Great Place to Work certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

Lead a High Performing Pension Administration Team

IRIS Software Group is one of the UK's leading providers of mission-critical software and services, supporting over 120,000 customers across payroll, HR, finance, education and accountancy sectors. We are looking for an experienced Client Pension Team Lead to join our growing Managed Services division and help deliver exceptional pension administration services to our clients.

The Role

This is a leadership position that combines people management, operational oversight and pensions expertise. You'll be responsible for leading a team delivering Local Government Pension Scheme (LGPS) administration services, ensuring service levels, quality standards and customer expectations are consistently met.

Working closely with the Client Pension Manager, you'll oversee team performance, support new client implementations, manage workload planning and drive continuous improvement initiatives across the function.

Key Responsibilities

• Lead, coach and develop a team of pension administration professionals.
• Manage departmental KPIs, productivity measures and service level agreements.
• Schedule and allocate workloads to ensure efficient service delivery.
• Monitor quality standards and identify opportunities for process improvement.
• Act as the first point of escalation for client concerns and operational issues.
• Produce management reporting and operational performance insights.
• Support recruitment, onboarding and development of new team members.
• Ensure accurate and timely pension administration processing.
• Maintain strong understanding of pension legislation and industry developments.
• Support LGPS end-of-year activities and client service meetings.

About You

We're looking for an experienced pensions professional with a passion for leadership and customer service.

You’ll bring:

• 3-5 years' pension administration experience ideally within an Education environment.
• Strong knowledge of pension legislation and pension processes, LGPS highly advantageous.
• Experience leading, coaching or mentoring colleagues.
• Excellent communication and stakeholder management skills.
• High levels of accuracy and attention to detail.
• Strong organisational and planning capability.
• Good working knowledge of Excel, Word and Outlook.
• A proactive and solutions-focused approach to problem solving.

Why IRIS?

At IRIS, you'll be joining a market-leading organisation that combines the stability of an established business with the energy of ongoing growth and investment. You'll have the opportunity to make a real impact, develop your leadership career and work alongside talented colleagues who are passionate about delivering excellent service to our customers.

Why You’ll Love Working Here

• Impact: Your work will influence millions globally.
• Growth: Continuous learning and career development opportunities.
• Belonging: A culture that celebrates diversity and empowers every individual.