Pennsylvania Customer Service Representatives

National Fuel Gas Company; Erie (Erie County); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Rx coverage

Paid sick time

Dental/vision

Parental leave

401(k) match

Life insurance

Retirement savings

Flexible spending

Paid vacation

Company holidays

Charitable giving

Job summary

National Fuel is seeking full-time Customer Service Representatives at the Erie, PA Customer Response Center. You will handle a high volume of inbound calls from utility customers, with a 12–14 week instructor-guided training and a Mon–Fri 8:00 a.m.–4:30 p.m. schedule during training.

After training, the workweek shifts to Mon–Fri 9:30 a.m.–6:00 p.m. No prior call center experience is required, and National Fuel emphasizes an inclusive workplace with opportunities for growth and a comprehensive

Qualifications

• High school diploma or equivalent required.
• Experience in customer service preferred.
• Proficient in computer applications and web-based programs.
• Strong interpersonal skills and reliability.
• SAP and/or Microsoft Office experience preferred.

Responsibilities

• Attend a 12–14 week instructor-guided training with regular assessments.
• Training schedule: Monday–Friday 8:00 a.m.–4:30 p.m. during training.
• Post-training schedule: Monday–Friday 9:30 a.m.–6:00 p.m.
• Work in a fast-paced call center environment with thousands of inbound calls.
• Respond to inquiries including emergencies, billing questions, collections, meter reads and new service requests.

Skills

Customer service

Interpersonal skills

Dependability

Computer literacy

Communication

Education

High school diploma or equivalent

Tools

SAP

Microsoft Office

Job description

Please reference position Pennsylvania Customer Service Representatives in the subject line of email.

Pennsylvania Customer Service Representatives

Erie, PA

National Fuel is currently seeking full-time Customer Service Representatives for outstanding career opportunities at our Erie, PA Customer Response Center. National Fuel is proud to have an inclusive workplace where hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.

Looking for a career change?

Love working with customers?

Looking for a set Monday – Friday schedule?

No call center experience is required.

We are looking for YOU!

PRIMARY RESPONSIBILITIES:

• This position requires employees to attend an instructor guided training course that will last for approximately 12 to 14 weeks. Training will include regular assessments.
• The schedule during training will be Monday – Friday 8:00 a.m. – 4:30 p.m.
• After successful completion of training, the work schedule will be Monday – Friday 9:30 a.m. – 6:00 p.m.
• Work in a fast-paced call center environment that receives thousands of inbound calls each day from utility customers.
• Respond to a large variety of inbound calls which can include but are not limited to emergency calls, account/billing questions, collection issues, meter reads and new service requests.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent
• Prior experience working in a customer service focused environment
• Proficient at navigating computer applications and web-based programs
• Exceptional interpersonal skills, an understanding and compassionate nature, and be adept at identifying customer needs in a helpful, patient, and efficient manner
• Proven history of dependability and reliability

PREFERRED QUALIFICATIONS:

• Prior experience with SAP and/or Microsoft Office applications.

ABOUT NATIONAL FUEL:

National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA.

COMPENSATION AND BENEFITS:

The rate of pay for this position is $26.40/hr.

• Medical and Prescription Drug Coverage
• Paid Sick Time
• Dental & Vision Coverage
• Parental Leave for Mothers and Fathers
• 401(k) with Company Match
• Life Insurance
• Company Funded Retirement Savings Account
• Flexible Spending Account
• Paid Vacation & Company Holidays
• Charitable Giving Programs

National Fuel is a proud equal employment opportunity employer. We believe our differences makes us all better, pushing us to look at things differently while enriching our own personal life experiences. That’s why we’re committed to building a diverse workforce and an equitable and inclusive work environment. We celebrate diversity and do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, disability, veteran status, or any other legally protected basis.