Pega System Analyst - Healthcare

First Roles; United States; On-site; USD 90,000 - 150,000; Full time

Job summary

First Roles is seeking a Pega Business Analyst to translate complex business needs into effective Pega Case Management solutions. You will drive requirements elicitation, build RBAC concepts, and collaborate with stakeholders across IT and business teams.

You will document designs, data mappings, and integration contracts (REST/SOAP/SQL), author clear user stories with acceptance criteria, participate in sprint ceremonies, and support QA and UAT to ensure the solution aligns with business intent.

Responsibilities

• Requirements analysis & elicitation with business stakeholders
• Translate business processes into Pega Case Management concepts (Stage/Step models, Data Models, User Personas)
• Define and document detailed system designs (Decision Rules, Declarative Rules, Data Transforms, UI Portals/Views, SLA rules)
• Map enterprise data requirements to Pega Data Types, Data Pages, and Integration Layer rulesets
• Define RBAC, security groups, and privilege assignments within Pega
• Interface mapping with external contracts (REST, SOAP, SQL) to Pega Integration Data Objects
• Author clear User Stories with Acceptance Criteria in Jira/Azure DevOps
• Assist QA in validating flows and support UAT against business intent

Job description

Key Responsibilities

• Requirements Analysis & Elicitation:
• Facilitate workshops and discovery sessions with business stakeholders to capture, analyze, and document functional and non-functional requirements.
• Translate business processes into Pega Case Management concepts, including Stage/Step models, Data Models, and User Personas.
• Pega Solution Design:
• Define and document detailed system designs, including Decision Rules, Declarative Rules, Data Transforms, UI Portals/Views, and SLA rules.
• Map enterprise data requirements to Pega Data Types, Data Pages, and Integration Layer rulesets.
• Define role-based access control (RBAC), security groups, and privilege assignments within the Pega framework.
• Interface & Integration Mapping:
• Work with integration teams to map external system contracts (REST, SOAP, SQL) to Pega Integration Data Objects.
• Specify data structures, payload schemas, and transformation logic for seamless API integration.
• Agile Deliverable Management:
• Author clear, actionable User Stories with detailed Acceptance Criteria in tools like Jira or Azure DevOps.
• Participate in Sprint Planning, Backlog Grooming, and Sprint Reviews to clarify requirements for developers and testers.
• Testing & Stakeholder Support:
• Assist QA teams in reviewing test cases and validating that implemented solution flows match business intent.
• Support User Acceptance Testing (UAT) by validating issue logs and assisting business users.