PEGA Senior Analyst

Westinghouse Electric; New Stanton (Westmoreland County); Remote; USD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Pega Sr. Analyst, where you will play a crucial role in supporting clean energy solutions. This remote position allows you to troubleshoot and resolve issues in the Pega production environment, ensuring seamless business processes. Collaborate with end-users and the Pega development team to enhance organizational protocols and produce insightful reports. With a commitment to employee well-being, the company offers competitive benefits and flexible work arrangements, making it an ideal place for your career growth. If you have a passion for technology and a desire to make a difference, this opportunity is perfect for you.

Benefits

Competitive Salary

Comprehensive Health Benefits

401(k) Savings Plan with Company Match

Paid Vacations and Holidays

Flexible Work Arrangements

Educational Reimbursement Program

Employee Referral Program

Qualifications

• 3+ years of experience in Pega application support and troubleshooting.
• Bachelor's degree in IT or related field required.

Responsibilities

• Troubleshoot and resolve Pega production issues to ensure business continuity.
• Develop utilities for mass data updates and produce Pega reports.

Skills

Pega Application Support

Root Cause Analysis

Server Monitoring

Data Integration

Pega Reporting

Education

Bachelor's Degree in Computer Science

Pega CSA/CSSA Certification

Tools

Pega

Job description

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

As a Pega Sr. Analyst you will provide technical and administrative support within the Pega production environment. The primary responsibility will troubleshoot and resolve issues identified by end-users to allow continued execution of business processes. You will work directly with end-users across the organization in addition to the Pega development team (System and Business Architects). Westinghouse Parts Business’ (WPB) Pega application is a business process management tool supporting our component delivery process.

You will report to the Manager of Process Engineering. This is a remote role that can be performed from anywhere within the United States.

Key Responsibilities:

• Fix and perform root cause investigation of issues affecting the Pega production environment. Includes fixing of worklist/workbasket assignment errors and monitoring broken process queues/health check.
• Develop utilities to mass update/backfill Pega data.
• Contribute to the growth/improvement of organizational Pega protocols.
• Support exposure of Pega data to interfacing systems for reporting.
• Producing Pega reports using report definition rule.
• Pega End-User communications associated with technical issues, system maintenance and releases.
• Pega End-User ID maintenance.

Qualifications:

• 3+ years of experience
• Bachelor's Degree in computer science, information technology or other related field.
• Pega CSA/CSSA certification
• Expertise in server monitoring, agents monitoring and node management
• Experience handling Pega application production support incidents, including worklist/workbasket assignment errors.
• Experience supporting/working with integrated enterprise application(s) and Pega service and data integrations across multiple technologies.
• Hands-on experience with development and code fixes of Pega-based applications preferred.

Why Westinghouse?

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being. In the U.S. the following are representative of what we offer:

• Competitive Salary
• Comprehensive Health, Wellness and Income Protection Benefits
• 401(k) Savings Plan with Company Match
• Paid Vacations and Holidays
• Opportunities for Flexible Work Arrangements
• Educational Reimbursement Program
• Employee Referral Program

Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.