Pega Business Architect Support

Accenture Federal Services; Washington (District of Columbia); On-site; USD 64,000 - 124,200; Full time

Job summary

Accenture Federal Services in Washington is seeking an ECM Support Analyst to support the ECM Support Team. This role includes executing task requests, conducting research and analysis, and maintaining documentation within SharePoint. Candidates must have Pega Certification and experience in ECM or related initiatives. Skills in documentation, communication, and organization are crucial. The position offers a competitive salary range of $64,000—$124,200 USD and encourages collaboration in a dynamic environment.

Qualifications

• Experience supporting ECM or related operational/technical initiatives.
• Ability to work in a fast-paced, detail-oriented environment.
• Familiarity with SharePoint site management and document governance.

Responsibilities

• Execute task requests in support of the ECM Support Team.
• Conduct research and analysis to support ongoing initiatives.
• Support meetings through note-taking and documentation.
• Maintain routine communication cadences with leadership.
• Update and monitor SharePoint document repositories.
• Ensure timely follow-up and tracking of assigned items.
• Collaborate with cross-functional partners for operational clarity.

Skills

Pega Certification

Analytical skills

Documentation skills

Communication skills

Detail-oriented

Tools

SharePoint

Job description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands‑on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

The work

The ECM Support Analyst will be responsible for executing task requests across the ECM Support Team and supporting ongoing operational needs. Leveraging prior experience in ECM support or similar initiatives, this role ensures efficient completion of research, analysis, documentation, and communications. The analyst will support meetings through note‑taking, ensure timely and accurate updates to leadership, and maintain structured documentation repositories within SharePoint.

This role requires strong organizational skills, attention to detail, and the ability to work both independently and collaboratively across workstreams.

Key responsibilities

• Execute task requests in support of the ECM Support Team
• Conduct research and analysis to support ongoing initiatives
• Support meetings through note‑taking and documentation
• Maintain routine communication cadences with ED&CMO leadership and ECM workstreams
• Update, maintain, and monitor SharePoint document repositories
• Ensure timely follow‑up and tracking of assigned items
• Collaborate with cross‑functional partners to drive operational clarity and execution

Here’s what you need

• Pega Certification (required)
• Experience supporting ECM or related operational/technical initiatives
• Strong analytical, documentation, and communication skills
• Ability to work in a fast‑paced, detail‑oriented environment
• Familiarity with SharePoint site management and document governance

Nice to have

• Experience in large‑scale or government‑related support environments
• Exposure to workflow or case‑management systems

Eligibility requirements

• Candidates MUST be a U.S. Citizen
• Must be eligible to obtain a government Public Trust Clearance

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is $64,000—$124,200 USD.

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. Every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an affirmative action employer for veterans and individuals with disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the company’s legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.