Peer Support Services Supervisor - Greenville, NC

Kaizen Lab Inc.; Greenville (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Pathways to Life, Inc. in Greenville, NC is seeking a Peer Support Services Supervisor to lead and supervise a team of CPSS staff within our recovery-oriented program.

This full-time, in-person role requires strong supervisory, documentation, and collaborative skills to guide recovery-based services. The supervisor provides clinical oversight, ensures fidelity to recovery principles, and maintains compliance with 10A NCAC 27G .0104(19) and related regulations, while coordinating assessments,

Qualifications

• Must be a Qualified Professional (QP) per 10A NCAC 27G .0104(19).
• Must maintain a current, active NC Peer Support Specialist Certification (CPSS).
• Demonstrated training in quality supervisory skills.
• Deep understanding of CPSS ethics and recovery philosophy.
• Experience in behavioral health and staff supervision.
• Strong interpersonal, documentation, and organizational skills.

Responsibilities

• Provide leadership and oversight to the Peer Support Services program under state guidelines.
• Offer monthly (or more frequent) administrative and supervisory support to CPSS staff.
• Promote growth of Peer Support Specialists within HR standards.
• Ensure compliance with CPSS certification code of ethics and recovery philosophy.
• Advocate for the CPSS role across the agency and community.
• Monitor beneficiary progress through quarterly contact and ensure alignment with Person-Centered Plans.
• Coordinate or conduct beneficiary assessments, if licensed.
• Collaborate to develop recovery-oriented, person-centered plans.
• Facilitate or co-facilitate skill-building and recovery groups.
• Supervise documentation quality through service note reviews and staff meetings.
• Evaluate staff performance and develop supervision plans.
• Determine team caseload size based on client acuity.
• Refer and connect beneficiaries to community resources.
• Provide direct peer support during high workload periods.

Skills

Leadership

Supervisory skills

Documentation

Interpersonal skills

Organization

Education

Qualified Professional (QP) per 10A NCAC 27G .0104(19)

CPSS Certification (NC)

Supervisory skills training

Job description

Now Hiring: Peer Support Services Supervisor (Greenville, NC)

Full-Time | Pathways to Life, Inc.

About Us

Pathways to Life, Inc. is a person-centered behavioral health organization committed to supporting individuals on their recovery journey. Our Peer Support Services (PSS) program in Greenville, empowers people with lived experience to guide others in finding hope and healing. We are currently seeking a Peer Support Services Supervisor to lead our dynamic team.

Position Summary

The Peer Support Services Program Supervisor (PSS Supervisor) is a full-time Qualified Professional (QP) who provides leadership, clinical oversight, and administrative supervision for the Peer Support Services Program. The PSS Supervisor ensures fidelity to recovery principles and compliance with 10A NCAC 27G .0104(19) and other applicable regulations.

Key Responsibilities

• Provide leadership and oversight to the Peer Support Services program under state guidelines.
• Offer monthly (or more frequent) administrative and supportive supervision to CPSS staff, tailored to their experience levels.
• Promote the personal and professional growth of Peer Support Specialists within HR standards.
• Ensure compliance with the NC Peer Support Specialist Certification Program's code of ethics and philosophy of recovery.
• Advocate for the CPSS role across the agency and in the community.
• Monitor beneficiary progress through quarterly contact (in-person, telehealth, or audio-only), ensuring alignment with Person-Centered Plans.
• Coordinate or conduct beneficiary assessments, if appropriately licensed.
• Collaborate with CPSS and beneficiaries to develop recovery-oriented, person-centered plans that support integrated care.
• Facilitate or co-facilitate skill-building and recovery groups as needed.
• Supervise documentation quality through regular service note reviews and staff meetings.
• Evaluate staff performance, set goals, and develop individual supervision plans.
• Determine team caseload size based on client acuity and need.
• Ensure timely referral and connection to community resources as requested by beneficiaries.
• Provide direct peer support services as needed to help manage workload during periods of high demand.

Minimum Qualifications

• Must meet the requirements of a Qualified Professional (QP) per 10A NCAC 27G .0104(19).
• Must maintain a current, active NC Peer Support Specialist Certification (CPSS).
• Demonstrated training in quality supervisory skills.
• Deep understanding of the role, ethics, and philosophy of Certified Peer Support Specialists (CPSS).
• Experience in behavioral health, recovery services, and staff supervision.
• Strong interpersonal, documentation, and organizational skills.

Preferred Qualifications

• Previous experience supervising peer support or recovery-based teams.
• Familiarity with NC Medicaid documentation and person-centered planning.

Location

Greenville, NC - this is a full-time, in-person position.

Schedule

Monday-Friday. Occasional evening or weekend hours may be required.