Peer Supervisor, HOPE Program & Dispatch

Center for Justice Innovation; New York (NY); On-site; USD 62,500 - 72,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Disability insurance

Life insurance

FSAs (commuter)

Mental health support

Retirement plan

Job summary

Center for Justice Innovation in Bronx, NY seeks a Peer Supervisor for the Bronx HOPE program to supervise daily dispatch operations and a team of Peer Specialists. You will assist with training, scheduling, and coordinating with police precincts to connect clients with recovery services.

Responsibilities include case management in Salesforce, outreach to District Attorney referral cases, and developing an action plan with the HOPE Program Manager. Flexible hours, 24/7 operations.

Qualifications

• Bachelor’s degree with 2 years of relevant experience; or an associate’s degree with 2 years and 1 year supervisory experience.
• Experience with Salesforce and MS Office; bilingual preferred.

Responsibilities

• Manage client’s cases using Salesforce to track services, document case notes, monitor outcomes, and maintain accurate client’s records in a fast-paced environment.
• Utilize Salesforce to coordinate client intake, referrals, follow-ups, and reporting while ensuring timely and accurate documentation.
• Conduct outreach and engagement for District Attorney referral cases, perform client assessments, and deliver prevention-recovery services through in-person, telephone, and virtual support.
• Collaborate closely with NYPD and the Peer Specialists staff to ensure response to precinct-level arrests are met at the appropriate time.
• Provide dispatch coverage, including response to NYPD dispatch calls and engagement with potential HOPE participants at the precinct.
• Help facilitate program referrals and assessments and manage the HOPE databases.
• Facilitate educational workshops in the community to spread overdose prevention education and facilitate ATI groups.
• Supervise and collaborate on the development of an initial action plan, including a thorough review of substance use-related issues.
• Participate in hiring and staff development, in collaboration with the HOPE Program Manager. Provide orientation and job training for HOPE Peer Specialists.
• Develop Peer Specialist work schedules and determine leave or vacancy coverage plans, in collaboration with the Program Manager.
• Provide constructive feedback to Peer Specialists based on direct observation of service delivery and review of service documentation for continuous quality improvement.
• Offer on-call supervisory coverage on a rotating basis and provide support to staff to address emergent or urgent issues they encounter in the field.
• Additional relevant tasks, as needed.

Skills

Bilingual English/Spanish

Excellent communication

Education

Bachelor's degree + 2 years relevant experience

Associate's degree + 2 years relevant experience + 1 year supervisory experience

Tools

Salesforce

Microsoft Word

Microsoft Outlook

Job description

Center for Justice Innovation in Bronx, NY seeks a Peer Supervisor for the Bronx HOPE program to supervise daily dispatch operations and a team of Peer Specialists. You will assist with training, scheduling, and coordinating with police precincts to connect clients with recovery services.

Responsibilities include case management in Salesforce, outreach to District Attorney referral cases, and developing an action plan with the HOPE Program Manager. Flexible hours, 24/7 operations.