Peer Mentor

Osborne-Association-Inc; New York (NY); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Four weeks vacation

Tuition reimbursement

Flexible work schedule

Medical, Dental, Vision insurance

Job summary

Osborne Association in New York seeks a full-time Peer Mentor for the Elder Reentry Initiative (ERI). Grounded in the CTI model, the mentor will support adults age 50+ as they transition from incarceration to community life, focusing on housing, benefits, and connection to local services.

You will manage a caseload of about 20 participants, document progress in our systems, participate in weekly CTI supervision, and collaborate with clinicians, care managers, and external partners.

Qualifications

• Associate’s Degree in Communications, Human Services or a related field; or high school diploma with 1–2 years of mentorship, counseling, case management, or transitional support experience.

Responsibilities

• CTI-Based Mentorship: manage a caseload of approximately 20 older adult participants through CTI phases to support reentry.
• Assessment & Phase Planning: collaborate with clinical team to complete evaluations and plan Phase plans targeting housing, benefits, or treatment.
• Community Navigation & Warm Handoffs: connect participants to community partners and accompany them to initial appointments.
• Behavioral & Emotional Support: use motivational interviewing and trauma-informed approaches to support participants.
• Crisis Support & Availability: provide on-call crisis support, including after-hours and weekends.
• Flexible Appointment Assistance: assist participants during appointments that may start early or late.
• Interdisciplinary Collaboration: participate in CTI supervision meetings and coordinate with Care Manager and Clinician teams.
• Partnership Development: build relationships with community-based agencies to expand resources.

Education

Associate’s Degree in Communications, Human Services or related field

HS Diploma or equivalent with 1-2 years of related experience

Job description

Description

Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.

At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments, and advocate for people and principles with fierce and tenacious determination.

We currently seek a full-time Peer Mentor to join our ERI team. The Elder Reentry Initiative (ERI) Mentor is a vital part of a multidisciplinary team, providing targeted mentorship to older adults (aged 50+) transitioning from incarceration back into the community. Grounded in the evidence-based Critical Time Intervention (CTI) model, this role utilizes a structured, time-limited case management approach designed to combat institutionalization and foster lasting reentry stability.

By engaging participants across three distinct phases—Transition, Try-Out, and Transfer—the Mentor assists with navigating complex community resources, securing housing, employment, benefits, and addressing behavioral and health needs. Mentors are expected to build immediate rapport to mitigate reentry anxiety and execute successful "warm handoffs" to long‑term community providers, ensuring participants attain enduring stability, independent functioning, and successful reintegration

Salary: $27.47 per hour

Requirements

Essential Duties:

• CTI-Based Mentorship: Collaboratively manage a caseload of approximately 20 older adult participants, guiding them through the structured phases of Critical Time Intervention to promote successful reentry.
• Assessment & Phase Planning: Collaborate with the clinical team to complete comprehensive evaluations and implement individualized Phase Plans targeting 1-3 specific areas for stability, such as housing or substance use treatment.
• Community Navigation & Warm Handoffs: Actively connect participants to community-based partners. Accompany participants to initial appointments to ensure seamless transitions fostering the participant's self-advocacy.
• Behavioral & Emotional Support: Utilize motivational interviewing, and a strengths-based and trauma-responsive approach, provide guidance and social support during the reentry period.
• Crisis Support & Availability: In collaboration with the team, provide on‑call crisis support, at times after hours or on weekends.
• Flexible Appointment Assistance: Occasionally assist participants during appointments that at times may begin before 8:00 AM or after 5:00 PM on weekdays.
• Interdisciplinary Collaboration: Participate in weekly CTI team supervision meetings and collaborate with the Care Manager, Clinical Social Worker, and Clinical Supervisor to review caseloads, adjust service plans, and ensure strict fidelity to the CTI model.
• Partnership Development: Develop and maintain proactive relationships with community-based agencies and specialized service providers to expand the network of resources available to aging reentrants.
• Data & Documentation: Maintain rigorous, timely documentation within electronic tracking systems, including daily progress notes, Phase Plans, and closing notes, ensuring all contractual program evaluation metrics are met.
• Training & Collaboration: Attend assigned professional development trainings and maintain in‑person attendance to effectively collaborate with co‑workers.
• Demonstrates the highest level of empathy and customer care while utilizing a trauma‑responsive approach. Understands the unique intersection of aging, institutionalization, and reentry.
• Explains and models expected behaviors and interpersonal skills. Provides behavior‑specific, constructive feedback to participants, using Motivational Interviewing techniques.
• Skilled communicator with the ability to liaise effectively across internal departments, with correctional facility staff (DOCCS/DOC), and with external community partners.
• Skilled de‑escalator who is calm and strengths‑focused in high‑stakes situations. Capable of navigating the acute anxiety or sensory overload an older adult might experience immediately upon release and stabilizing crises in the community.
• General Support: Perform other duties as assigned to continually support the program's ultimate goals.

Minimum Qualifications:

• Associate’s Degree in Communications, Human Services or a related field; in lieu of a degree, high school diploma or equivalent with a minimum of 1-2 years of professional experience in mentorship, counseling, case management, or providing transitional support services.

Key Competencies:

• Strong organizational and time‑management skills, with the ability to maintain accurate, timely clinical documentation and data entry.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications.
• Ability to work in teams and collaborate effectively with people in different functions and at different levels of the organization
• Ability to take the initiative and drive for results
• Excellent assessment, treatment planning and problem resolution skills
• Ability to work a flexible schedule, including participating in team rotations for on‑call crisis support or local travel to assist with release days.
• Ability to travel locally
• Experienced working with culturally diverse populations, particularly older adults (50+) and/or individuals with high geriatric and complex medical needs, is strongly preferred.
• Familiarity with evidence‑based practices, including Motivational Interviewing and Trauma‑Informed Care. Knowledge of the Critical Time Intervention (CTI) model is a plus.
• Bilingual (English/Spanish) proficiency is highly preferred.

Benefits of Working at Osborne

Generous benefits including four weeks vacation, tuition reimbursement, flexible work schedule, excellent Medical, Dental, and Vision insurance, and a 403(b) plan with a company match. Career development through ongoing training and individual development plans.

The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

** Salary is based on commensurate experience and other qualifications.