Peer Case Manager- CTI Program

THRIVE; City of Ogdensburg (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

THRIVE in City of Ogdensburg, NY seeks a Peer Care Manager to deliver CTI services from a lived-experience perspective, supporting individuals who have experienced mental illness, trauma, homelessness or substance use.

You will develop person-centered care plans, link to community resources, engage in skill-building and crisis management while collaborating with other providers in a multi-disciplinary team. On-call rotation is required.

Qualifications

• Must be at least 18 years old with a high-school diploma or equivalent and at least six months of direct care experience with individuals with serious mental illness.
• Certified Peer Specialist through nypscb.org or willingness to obtain certification within six months of hire.
• Must maintain valid driver’s license and acceptable driving record.

Responsibilities

• Provide CTI core services including person-centered planning, psychosocial rehabilitative services, crisis prevention, health services and care coordination.
• Foster beneficial working relationships with partnering hospital staff and attend regular meetings.
• Provide care coordination for up to 15 individuals and link to community supports.
• Maintain EHR documentation per CTI manual and agency policies.
• Participate in weekly case presentations and CTI Learning Collaborative/Community activities.
• Contribute to updating and maintaining the community resources list.

Skills

Peer support

Case management

Trauma-informed care

Communication

Documentation

Education

High school diploma or equivalent

Certified Peer Specialist

Job description

Description

SCHEDULE:

Full-Time: Monday-Friday 8am-4:30pm, on call required.

SUMMARY

The Peer Care Manager provides CTI services from a lived- experience and non-clinical perspective, have experienced directly one or more of the following: mental illness, substance use, homelessness or trauma. The Peer Care Manager will develop person-centered care plans, share knowledge of community resources, provide linkage to resources, engage individuals in skill building, offer crisis management, collaborate with other providers, assist individuals in navigating complex systems, and work with informal supports.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Complete all CTI, agency and state required trainings, as assigned.
• Foster a beneficial working relationship with the partnering hospital by attending regular meetings with hospital staff and communicating effectively.
• Provide care coordination services for a maximum of 15 individuals. Link individuals to supports in the community to promote community tenure and management of their behavioral and physical health needs.
• Maintain documentation in the electronic health record according to the requirements of the CTI manual and agency policies and procedures.
• Provide CTI core services to individuals to include: person-centered planning, psychosocial rehabilitative services, crisis prevention services, health services and care coordination services.
• Participate in weekly case presentations to review caseload and provide updates to include an individual's CTI phase, upcoming transitions in care, completed activities and planned activities for the week.
• Provide reporting data to the Team Lead, including the Implementation Self-Assessment Form.
• Adhere to the guiding principles of the trauma-informed approach (via SAMHSA's National Center for Trauma-Informed Care).
• Attend case conferences to troubleshoot and problem solve treatment challenges and coordinate care between providers and/or collaterals.
• Assist the Team Lead in maintaining an up-to-date community resources list and necessary information on how to access these resources.
• Participate in CTI Learning Collaborative.
• Participate in the CTI Learning Community. This community is a collaboration with the Office of Mental Health (OMH) to review progress, outcomes and develop best practices for the CTI Team.
• Function as a member of a multi-disciplinary team.
• Must be part of the after-hours on-call rotation.
• Maintain client confidentiality at all times.
• Performs other duties as assigned or that may develop.

Management has the right to add or change the duties of this position at any time.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Required: Must be at least 18 years of age, have attained a high-school diploma or equivalent, and at least six (6) months of direct care experience with individuals with serious mental illness. Certified Peer Specialist through nypscb.or or willingness to obtain certification within six (6) months of hire.

CERTIFICATES, LICENSES, REGISTRATIONS

Must maintain valid driver's license and acceptable driving record.