Peer Advisor - Academic Advising SUCCESS Program (For QCC Students Only)

Agupdate; Worcester (MA); On-site; USD 2,066,400 - 2,755,200; Part time

Job summary

Quinsigamond Community College seeks a SUCCESS Program Peer Advisor to guide and support students navigating academics and campus resources. You will act as a approachable student leader, offering peer-to-peer assistance and helping with event planning and programming.

The role involves welcoming students, triaging questions, and supporting front desk operations during peak advising periods, with a focus on confidentiality and professional conduct.

Qualifications

• Strong communication and interpersonal skills required.
• Interest in supporting and mentoring fellow students.
• Commitment of at least two semesters and availability to attend August training.

Responsibilities

• Provide guidance to SUCCESS students on academic processes, campus services, and navigating college systems.
• Offer peer-to-peer support to promote confidence and student success.
• Build relationships with students to foster belonging and community within the SUCCESS Program.
• Host regular drop-in hours to assist students with questions and general support needs.
• Assist staff during peak advising periods by welcoming students and triaging questions in the waiting area.
• Provide basic administrative assistance with student tasks such as registration adjustments and reviewing degree audit tools.
• Support front desk operations, including helping students check in and schedule appointments.
• Assist with planning, promoting, and facilitating SUCCESS Program events and workshops.
• Support engagement efforts through platforms such as Blackboard or other student communication tools.

Skills

Communication skills

Interpersonal skills

Mentoring

Time management

Reliability

Education

Two semesters completed at QCC

Job description

General Statement

The SUCCESS Program Peer Advisor (SPA) plays an important role in supporting student success at Quinsigamond Community College by providing peer-to-peer guidance, encouragement, and resource navigation. SPAs serve as approachable, knowledgeable student leaders who assist both new and continuing SUCCESS students in navigating academics, campus resources, and the transition to college life.

Supervision Received

Reports to SUCCESS Advisor and/or Coordinator

Duties and Responsibilities

Peer Support & Student Engagement

• Provide guidance to SUCCESS students on academic processes, campus services, and navigating college systems
• Offer peer‑to‑peer support that promotes confidence, help‑seeking behavior, and student success
• Build relationships with students to foster a sense of belonging and community within the SUCCESS Program
• Host regular drop‑in hours to assist students with questions and general support needs

Advising Center Support

• Assist staff during peak advising periods by welcoming students and helping triage questions in the waiting area
• Provide basic administrative assistance with student tasks such as making registration adjustments, reviewing degree audit tools, general navigation of college processes and platforms
• Support front desk operations, including helping students check in and schedule appointments

Programming & Outreach

• Assist with planning, promoting, and facilitating SUCCESS Program events and workshops
• Support engagement efforts through platforms such as Blackboard or other student communication tools
• Participate in new student events such as advising check‑out tables and onboarding activities
• Collaborate with advising staff to support workshops on relevant student topics

Administrative & Team Contributions

• Maintain confidentiality and uphold professional standards
• Participate in scheduled trainings and team meetings
• Assist in tracking engagement and student interactions as needed
• Provide feedback to improve peer advising services and programming
• Other duties as assigned

Job Requirements

Minimum Qualifications:

• Currently enrolled at QCC in good academic standing
• Completion of at least 2 semesters at QCC
• Strong communication and interpersonal skills
• Interest in supporting and mentoring fellow students
• Commitment of at least two semesters
• Availability to attend August training

Preferred Qualifications:

• Participation in the SUCCESS Program
• Effective communication and active listening
• Organization and time management skills
• Reliability, professionalism, and initiative

Additional Information

Quinsigamond Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Assertive Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Quinsigamond Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Diversity, inclusion, and equity are core values at Quinsigamond Community College. We are passionate about building and sustaining an inclusive, respectful, and equitable environment for all students, staff, and faculty. Every member on our college campus enriches our diversity. We support inclusion and are dedicated to ensuring equity in access to opportunities.

Quinsigamond Community College is an equal opportunity/affirmative action employer. Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply.

Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request.