Pediatrics Patient Services Rep — Scheduling, Help & Access

UPMC; Erie (Erie County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC Children's Community Pediatrics in Erie is seeking a Full-Time Patient Services Representative to support the office in Erie. You will greet patients at check-in, collect copayments, update information, and help connect patients with services.

The role includes scheduling follow-ups, navigating patients through the healthcare system, promoting MyUPMC portal, and ensuring HIPAA-compliant processes while handling administrative duties.

Responsibilities

• Greet patients, assist with check-in, collect copayments, and update information.
• Arrange follow-up appointments and connect patients to services.
• Help patients navigate the healthcare system and provide clear instructions.
• Register patients in Biometrics and promote MyUPMC portal.
• Educate patients on financial responsibilities and connect them to resources.
• Verify insurance, obtain consent signatures, and follow HIPAA regulations.
• Handle phone calls, scan records, and perform office duties.

Job description

UPMC Children's Community Pediatrics in Erie is seeking a Full-Time Patient Services Representative to support the office in Erie. You will greet patients at check-in, collect copayments, update information, and help connect patients with services.

The role includes scheduling follow-ups, navigating patients through the healthcare system, promoting MyUPMC portal, and ensuring HIPAA-compliant processes while handling administrative duties.