Pediatrics Patient Services Clerk

SUNY Downstate Health Sciences University; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

SUNY Downstate Health Sciences University Nursing Station Clerk 1 performs full clerical duties in outpatient hospital settings, supporting patient flow and admissions.

You will register patients, schedule appointments, handle phone messages, and assist with discharge and charting while working with nursing and administrative staff.

Open Competitive: one year of full-time clerical or patient care experience in a health care setting is required.

Qualifications

• Open Competitive: one year of full-time clerical, secretarial, or patient care experience in a health care setting.

Responsibilities

• Interview patients to obtain financial information, medical data, and personal histories.
• Arrange and schedule appointments.
• Explain appointments and hospital procedures to patients.
• Direct patients to the appropriate locations and coordinate with various hospital departments to ensure efficient patient flow.
• Arrange patient transportation for hospital admissions.
• Ensure the safe handling of patient valuables.
• Issue information for birth and death certificates.
• Accept and process patient payments.
• Greet patients and check them into the computer system.
• Verify patient demographic and financial information to ensure that a billable account is established; edit and correct registration errors.
• Generate paperwork; and review pertinent information with patient.
• Notify nursing personnel or provider of patient arrival.
• Orient patient and/or family to unit by providing general information regarding the room, unit, and hospital; and serve as a contact person to patients and families.
• Pull and file patient charts; and maintain records.
• Obtain patient information for demographics, referrals, insurance, and authorization information.
• Schedule appointments per specialty practices and obtain previous medical records as needed on behalf of patients or at staff request.
• Communicate patient problems and needs to appropriate representative.
• Make referral and/or return appointments in computer system.
• Obtain insurance authorization for visits and tests on behalf of patient.
• Enter lab and radiology procedure requests into computer system, provide line charge entry and encounter ticket coding, and reconcile and edit charge entries.
• Provide patient escort as needed.
• Assist in collection of insurance co-pays.
• Ensure that encounter tickets are completed appropriately and charges are submitted in a timely manner.
• Track missing charges when necessary.
• Pick up and deliver supplies, and record to own corresponding unit.
• Check par levels of supplies, order and receive clerical supplies and equipment, and stock supplies into computerized stocking system and supply closets.
• Occasionally perform data entry to include meeting notes, assignment sheets, forms, and brief reports.
• Accurately collect and record statistical data on patient activity, including no shows, cancellations, and procedure codes.
• Prepare routine reports, or assist in the preparation of reports by gathering data, tabulating results, and preparing simple charts.
• Check and record refrigerator temperatures in daily logs.
• Sort and distribute mail, keep appropriate records, and redirect mail as necessary.
• Serve as a member of various committees.
• Orient new staff to locations of supplies and procedure books.

Job description

SUNY Downstate Health Sciences University Nursing Station Clerk 1 performs full clerical duties in outpatient hospital settings, supporting patient flow and admissions.

You will register patients, schedule appointments, handle phone messages, and assist with discharge and charting while working with nursing and administrative staff.

Open Competitive: one year of full-time clerical or patient care experience in a health care setting is required.