Administrative Assistant

Columbia University Irving Medical Center; New York (NY); On-site; USD 66,300 - 68,289; Full time

Job summary

Columbia University Irving Medical Center is hiring an Admin Assistant to provide clinical and administrative support across multiple practice locations. You will manage schedules, triage calls, handle preauthorizations and referrals for medications and services, and contribute to billing and accounts payable tasks.

Flexible/hybrid work options may be discussed during the interview process. The role emphasizes strong communication, customer service, and organizational skills, with a salary range

Qualifications

• Bachelor’s degree or equivalent in education and experience required.
• Excellent customer-service, communication, and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Responsibilities

• Schedule patient appointments, verify demographics, insurance eligibility, manage referrals, and appointment confirmations.
• Assist in triaging and troubleshooting patient inquiries.
• Work with providers to manage schedules and optimize appointment availability.
• Perform preauthorization for medications and coordination with home infusion and specialty lab testing.
• Document all work in the EMR and communicate updates to patients and providers.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Education

Bachelor's degree or equivalent

Tools

EPIC

Job description

Grade 103

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $66,300 - $68,289

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Admin Assistant will play an integral role in providing clinical and administrative support to our patients and providers across multiple practice locations by managing schedules, triaging calls/messages, and performing and gathering preauthorization and referrals for medications and services. This role will also include billing, purchasing, and accounts payable responsibilities.

At CUIMC, we are leaders in teaching, research, and patient care and are proud of the service and support we provide to our community. We apply the same rigor in our commitment to fostering an inclusive, thriving community and caring for our employees and their loved ones. We offer immediate eligibility and invest in our employees’ families through comprehensive Health and Welfare, Employee Assistance, Tuition Programs, and Retirement Benefits.

Subject to business needs, we may support flexible and hybrid work arrangements. Options will be discussed during the interview process.

Responsibilities

• Schedule patient appointments including verifying demographics, insurance eligibility, and managing referrals, and appointment confirmations.
• Assist in triaging and troubleshooting patient inquiries.
• Work closely with providers to manage schedules and ensure maximum schedule efficiency and appointment availability.
• Perform preauthorization for medications, case coordination with home infusion companies, and Specialty lab testing.
• Perform Allergy Benefits Investigations.
• Document all work in Electronic Medical Record system and communicate updates to both patients and providers.

Financial Responsibilities

• Support divisional purchasing by creating requisitions for the administrative office and clinical sites.
• Assist with financial tasks such as processing invoices and creating business expense reports.
• Perform related duties and responsibilities as assigned/requested.

Minimum Qualifications

• Bachelor’s degree or equivalent in education and experience required.

Preferred Qualifications

• Two years of related experience.
• Knowledge of EPIC.
• Bilingual (English/Spanish).
• Prior experience in a fast‑paced healthcare environment.

Other Requirements

• Excellent customer-service, communication, and interpersonal skills. Ability to interact with all levels of staff including faculty and management.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Attention to detail, strong organizational and problem‑solving abilities.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.