Patient Welcome Ambassador

ADP; Edina (MN); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Vision Insurance

Short Term Disability

Retirement Plan

Paid Holidays

PTO

Referral Program

Résumé du poste

SunnyDays Therapy in Edina, MN, is seeking a Patient Welcome Ambassador to deliver a warm, professional first impression for families and visitors. You will support front desk coordination, help with light administrative tasks, and ensure a clean, inviting lobby aligned with clinic standards.

The role emphasizes hospitality, confidentiality, and teamwork with therapists, with opportunities for growth. Health, vision, disability, retirement plans, and PTO are offered.

Qualifications

• Friendly, approachable personality with strong communication skills.
• Must possess a high school diploma or GED.
• Experience in customer service or healthcare office.

Responsabilités

• Greet and welcome families, children, and visitors as they arrive.
• Provide directions and assist with check-in needs as appropriate.
• Monitor lobby cleanliness and organization; straighten chairs, wipe down tables, refresh supplies, etc.
• Monitor customer bathrooms and hallways.
• Ensure any family-facing resources (brochures, handouts, toys, etc.) are available, clean, and restocked.
• Report facility or safety issues to the appropriate staff.
• Ensure client confidentiality in accordance with HIPAA regulations.
• Answer general questions or connect families to the right staff member.
• Assist with tasks such as preparing paperwork packets, restocking supplies, or escorting families to designated areas.
• Support therapists or Patient Care Coordinator team with coordination of materials for sessions, when appropriate.
• Contribute to a caring, child-friendly environment that reflects SunnyDays Therapy's values.
• Act as a positive representative of the clinic, modeling professionalism and empathy in all interactions.

Connaissances

Customer service

Hospitality

Communication

Office skills

Attention to detail

Reliability

Teamwork

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

The future is bright with SunnyDays Therapy! SunnyDays Therapy is a growing pediatric clinic offering Speech Therapy, Occupational Therapy and Physical Therapy services. We are here to grow minds, bodies, and spirits by providing therapy services that address children holistically and in a nonjudgmental manner. We strive to continually improve our state-of-the-art treatment techniques and to create a practice model that both parents and therapists love. We value honesty and creativity, and we respect the clients, therapists, partners, and community we serve.

Why Join Our Team:

• Unique work environment where each team member is valued and supported to do their best work
• We promote flexibility and embrace work/life balance
• We are expanding fast with many opportunities for professional growth
• Our amazing company culture - team members genuinely care about each other and have fun together!
• Our clients love us

Schedule:

Monday - Friday, hours ranging from 8:00 a.m. - 6:00 p.m. We can work with you to determine a schedule that best meets your needs and the clinic's needs.

The Patient Welcome Ambassador is responsible for creating a warm, welcoming, and professional first impression for families and visitors at SunnyDays Therapy clinics. This role supports the Patient Care Coordination and Clinical Division by ensuring the lobby and waiting areas provide a clean, comfortable, and family-friendly environment. The Patient Welcome Ambassador will assist with light administrative or hospitality tasks that contribute to a smooth experience for clients, caregivers, and guests.

Key Responsibilities:

• Warm Welcome & Guest Experience
  • Greet and welcome families, children, and visitors as they arrive.
  • Provide directions and assist with check-in needs as appropriate.
• Lobby & Environment Management
  • Monitor lobby cleanliness and organization; straighten chairs, wipe down tables , refresh supplies, etc.
  • Monitor customer bathrooms and hallways.
  • Ensure any family-facing resources (brochures, handouts, toys, etc.) are available, clean, and restocked.
  • Report facility or safety issues to the appropriate staff.
  • Ensure client confidentiality in accordance with HIPAA regulations.
• Family Support & Light Tasks
  • Answer general questions or connect families to the right staff member.
  • Assist with tasks such as preparing paperwork packets, restocking supplies, or escorting families to designated areas.
  • Support therapists or Patient Care Coordinator team with coordination of materials for sessions, when appropriate.
• Hospitality & Culture
  • Contribute to a caring, child-friendly environment that reflects SunnyDays Therapy's values.
• Act as a positive representative of the clinic, modeling professionalism and empathy in all interactions.

Salary and Benefits:

We offer a starting base salary of $12 per hour. We also offer a competitive benefits package including:

• Health Insurance
• Vision Insurance
• Short Term Disability
• Retirement Plan
• Paid Holidays
• PTO
• Referral Program

Qualifications:

• Friendly, approachable personality with strong communication skills.
• Computer skills using Microsoft office products.
• Ability to create a welcoming environment for children and families.
• Reliability and attention to detail in maintaining lobby standards.
• Previous customer service, hospitality, or healthcare office experience.
• Must possess a high school diploma or equivalent (GED).

Physical Requirements:

This job operates in a professional office environment and regularly spends long periods sitting and using office equipment and computers. Tasks are repetitive using hands, fingers, and arms, headphones, speaking clearly and listening actively, occasionally lifting 5-10 pounds.

SunnyDays Therapy is an Equal Opportunity Employer.