Pediatric Urology Scheduler — Hybrid, Patient-Centric

Fairview Health Services; Minneapolis (MN); Hybride; USD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision plans

Tuition reimbursement

Early access to earned wages

Résumé du poste

Fairview Health Services is seeking a Complex Scheduler for the University of Minnesota Medical Center West Bank location. The role combines on-site and remote work with a stable day shift from 8:00 AM to 4:30 PM.

You will coordinate multi-department scheduling across locations, manage pre/post procedures, and serve as a primary contact for patients and care teams, ensuring timely, accurate scheduling and clear communications.

Qualifications

• 2 years experience in a healthcare setting/practice.
• 1 year Completing scheduling and registration of appointments.
• 1 year Practicing good public relations, customer service, time management, prioritization, and patient communication skills.
• 1 year Proficient use of computer keyboarding and Microsoft office tools (Word, Excel, Outlook, Teams)

Responsabilités

• Pre & Post-Appointment Support.
• Serves as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments.
• Accurately navigates and translates complex service protocols, tools, standard work, and information to ensure appropriate services are delivered.
• Provides patients/caregivers with information and updates.
• Maintains awareness of multiple competing situations needing attention and prioritizes to assure patient needs are met, while maintaining a pleasant, friendly demeanor.
• Monitors, manage, and schedules/reschedules appointments from work queues or messages.
• Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns).
• Deliver a consistently high level of service and goes above and beyond to assist customers.
• Provides patients with correct information related to their scheduled appointments, procedures, or tests, and in response to any associated questions they might have.
• Partners with customers to resolve questions, and concerns.
• Follows standard processes and workflows to ensure safety and reliability.
• Communicates information and updates to providers, employees, and departments as appropriate.
• Prepares schedules for providers
• Prepares, manages, and updates the daily schedule/calendars for physicians who provide care (procedures, surgeries, clinic appointments) at different locations such as outreach clinics, hospitals, procedure centers.
• Apprise physicians of changes or updates related to their schedules.
• Epic in-basket and pool management
• Review and respond to patient messages sent to the Epic in-box or through MyChart.
• Gather and document information to help facilitate communication between the patient/caregiver and care team.
• Ensure messages are addressed within standard timeframes and elevate issues that need prompt attention.
• Communicate information delegated by providers
• Review chart to piece together important information for the patient and provider.
• Organization Expectations, as applicable:
• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
• Partners with patient care giver in care/decision making.
• Communicates in a respective manner.
• Ensures a safe, secure environment.
• Individualizes plan of care to meet patient needs.
• Modifies clinical interventions based on population served.
• Provides patient education based on as assessment of learning needs of patient/care giver.
• Fulfills all organizational requirements.
• Completes all required learning relevant to the role.
• Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
• Fosters a culture of improvement, efficiency and innovative thinking.
• Performs other duties as assigned.

Formation

Healthcare or business-related degree

Outils

Epic Health Records

Description du poste

Fairview Health Services is seeking a Complex Scheduler for the University of Minnesota Medical Center West Bank location. The role combines on-site and remote work with a stable day shift from 8:00 AM to 4:30 PM.

You will coordinate multi-department scheduling across locations, manage pre/post procedures, and serve as a primary contact for patients and care teams, ensuring timely, accurate scheduling and clear communications.