Pediatric Unit Concierge & Admin Support

Nicklaushealth; Fort Lauderdale (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Nicklaushealth in Fort Lauderdale seeks a skilled unit secretary to provide administrative support to the nursing unit under a Registered Nurse. You will greet patients and families, handle clerical tasks, and ensure accurate unit records and supplies for smooth operations.

You will answer calls, assist clinicians, maintain patient placement data, and help orient guests to care areas while upholding the Patient's Bill of Rights.

Qualifications

• High school graduation or equivalent, or graduate of accredited unit secretary program.
• Fluent in Spanish preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous experience as a Secretary or Administrative Assistant preferred.
• Proficient in Microsoft Office (Word, Excel, and PowerPoint).
• Previous healthcare experience preferred.
• Ability to manage multiple priorities.
• Strong time management skills.
• Effective verbal and written communication.
• Strong customer service skills.
• Computer literate and knowledge of printers.
• Strong problem solving, critical thinking, and conflict resolution skills.
• Ability to learn appropriate software applications.
• Works effectively in a collaborative environment.

Responsibilities

• Answers patient calls promptly and transfers calls or gathers information to resolve requests.
• Greets patients, families, parents, and visitors; provides admin support and assists medical teams.
• Distributes a Welcome Packet and orients guests to care area and room.
• Identifies and assesses guests’ needs when appropriate.
• Keeps the nursing station organized and supplies stocked.
• Maintains non-electronic patient records for code blue and trauma.
• Scans consents and calls all consults.
• Requests and follows up on servicing of non-functioning equipment.
• Ensures mobile computers are charged and functioning nightly.
• Maintains accuracy of patient placement and nursing assignments in electronic systems.

Skills

Microsoft Office

Multitasking

Customer service

Written and verbal communication

Team collaboration

Education

High school diploma or equivalent

Unit secretary program certificate (preferred)

Tools

Printers

Job description

Nicklaushealth in Fort Lauderdale seeks a skilled unit secretary to provide administrative support to the nursing unit under a Registered Nurse. You will greet patients and families, handle clerical tasks, and ensure accurate unit records and supplies for smooth operations.

You will answer calls, assist clinicians, maintain patient placement data, and help orient guests to care areas while upholding the Patient's Bill of Rights.