Pediatric RN, Triage

Shriners Children’s Hospital; Philadelphia (Philadelphia County); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player in pediatric specialty care is seeking a dedicated Pediatric RN for their Triage role. This position is crucial in ensuring that each caller receives timely and professional communication, assessing symptoms, and guiding them to the appropriate level of care. The ideal candidate will thrive in a compassionate environment that values teamwork and evidence-based practice. With a commitment to excellence in patient care and a supportive learning atmosphere, this role offers the chance to make a significant impact on the lives of children and their families. Join a team where hope and healing meet, and be part of a mission that truly matters.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

403(b) Retirement Plan

Tuition Reimbursement

Paid Time Off

Life Insurance

Short-term Disability

Long-term Disability

Flexible Spending Account

Qualifications

• Must hold an RN license in the state of practice.
• BLS certification required; BSN preferred.

Responsibilities

• Assess and triage incoming calls to determine appropriate care.
• Provide home care instructions and document interactions.
• Refer patients to appropriate providers as needed.

Skills

Patient Assessment

Communication Skills

Critical Thinking

Bilingual English/Spanish

Education

Registered Nurse (RN) License

Bachelor of Science in Nursing (BSN)

Tools

EMR Cerner

Epic

Job description

Join to apply for the Pediatric RN, Triage role at Shriners Children's

Shriners Children’s is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical, dental and vision coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

About Shriners Children’s Philadelphia
Shriners Children’s Philadelphia is where hope and healing meet. Our team of highly specialized physicians provides comprehensive care for children with fractures, sports injuries, orthopedic conditions, scoliosis, spinal cord conditions, and spine injuries.

• 49-bed inpatient facility with an outpatient clinic and walk-in fracture clinic located in North Philadelphia
• Outreach clinics in Doylestown, PA and San Juan, Puerto Rico
• Joint Commission accredited
• EMR Cerner (OR), Epic (Clinic), Fully transitioning to EPIC in 2025

The telephone Triage Nurse assures that communication with each caller will be handled in a professional and timely manner. When appropriate, the caller's symptoms will be assessed and triaged using the nursing process and approved guidelines in order to assist in obtaining the appropriate level of care and/or self-care advice. This position reports directly to the Nurse Manager of Outpatient Services.

Responsibilities:

• Responds promptly to each incoming call.
• If call warrants a triage, the caller’s stated symptoms will be assessed to determine the appropriate level of care required to safely meet the patient’s medical needs. (Emergent, urgent, non-urgent or home care status)
• When appropriate, provides home care instructions using the approved, written guidelines as well as approved reference material provided.
• Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, or refer calls when necessary to the appropriate department or personnel.
• Refers patients to appropriate providers for care, utilizing approved guidelines as indicated by individual client profiles.
• Thoroughly completes documentation utilizing the appropriate computer software in compliance with the approved policies and procedures.
• Faxes or emails all completed Telephone Advice Records and Transaction calls to appropriate physician client immediately by internal fax.

This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Required:

• RN in state of practice
• Basic Life Support (BLS) certification

Preferred:

• BSN
• 2 years' experience in acute care nursing
• Bilingual English/Spanish

PEAR, PALS, ACLS Obtain within 1 year of employment as required by hospital.

Shriners Children’s is an EOE/Drug-Free, Smoke-Free Workplace.