Pediatric RN, Triage

Shriners Hospitals for Children; Philadelphia (Philadelphia County); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player in pediatric healthcare is seeking a dedicated Telephone Triage Nurse. In this vital role, you will ensure that every caller receives timely and professional assistance, assessing symptoms and directing them to the appropriate level of care. This position offers the chance to make a significant impact on children's health while working in a supportive environment that values compassion and integrity. With excellent benefits from day one, including medical, dental, and vision coverage, as well as retirement savings plans, this opportunity is perfect for those passionate about making a difference in pediatric care.

Benefits

Medical, Dental and Vision Coverage

403(b) Retirement Savings Plan

Tuition Reimbursement

Employer-sponsored Continuing Education

Life Insurance

Short-term and Long-term Disability

Flexible Spending Account (FSA)

School Loan Forgiveness Program

Voluntary Benefits

Qualifications

• Must be a registered nurse in the state of practice with BLS certification.
• Preferred qualifications include BSN and 2 years of acute care experience.

Responsibilities

• Respond promptly to incoming calls and assess symptoms for triage.
• Provide home care instructions and refer patients to appropriate providers.
• Document calls thoroughly using appropriate software.

Skills

Communication Skills

Assessment Skills

Critical Thinking

Bilingual (English/Spanish)

Education

Registered Nurse (RN)

Bachelor of Science in Nursing (BSN)

Tools

Cerner

Epic

Job description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical, dental and vision coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Why Shriners?

Shriners Children's is the premier pediatric burn, orthopedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties healthcare system. With multiple hospitals, outpatient clinics, ambulatory care centers, and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Our mission is to change and improve lives by caring for our patients, conducting research to gain knowledge and develop new treatments, and providing educational opportunities for physicians and other healthcare professionals.

4 locations ranked on U.S. News & World Report’s list of Best Children’s Hospitals for pediatric orthopedics. Winner of 9 Press Ganey Guardian of Excellence Awards and 5 Pinnacle of Excellence Awards for Patient Experience (2023). $20 million in annual funding for innovative research in genomics, clinical motional analysis, and other forms of translational research.

Benefits

Medical, dental and vision plans. Benefits eligibility from day one. 403(b) plan with generous company match and 457(b) deferred compensation plans. Employer-sponsored continuing education and training. Employer-provided professional liability coverage. Employer-sponsored life insurance and short-term disability insurance coverage. School Loan Forgiveness Program and PSLF eligibility. Voluntary benefits: long-term disability insurance, critical illness and accident insurance, hospital indemnity, legal services, identity theft protection, pet insurance.

About Shriners Children’s Philadelphia

Shriners Children’s Philadelphia is where hope and healing meet. Our team of highly specialized physicians provides comprehensive care for children with fractures, sports injuries, orthopedic conditions, scoliosis, spinal cord conditions, and spine injuries.

• 49-bed inpatient facility with an outpatient clinic and walk-in fracture clinic located in North Philadelphia.
• Outreach clinics in Doylestown, PA and San Juan, Puerto Rico.
• Joint Commission accredited.
• EMR: Cerner (OR), Epic (Clinic), Fully transitioning to EPIC in 2025.
• Press Ganey Guardian of Excellence Award winner for Inpatient Pediatric Patient Experience (2023 & 2024).
• Press Ganey Pinnacle of Excellence Award (2024).
• Partnerships with Temple University, Thomas Jefferson University, St. Christopher's Hospital for Children, Drexel University, and the University of Pennsylvania.

Job Overview

The telephone Triage Nurse assures that communication with each caller will be handled in a professional and timely manner. When appropriate, the caller's symptoms will be assessed and triaged using the nursing process and approved guidelines in order to assist in obtaining the appropriate level of care and/or self-care advice. This position reports directly to the Nurse Manager of Outpatient Services.

Responsibilities

1. Responds promptly to each incoming call.
2. If call warrants a triage, the caller’s stated symptoms will be assessed to determine the appropriate level of care required to safely meet the patient’s medical needs (Emergent, urgent, non-urgent or home care status).
3. When appropriate, provides home care instructions using the approved, written guidelines as well as approved reference material provided.
4. Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, or refer calls when necessary to the appropriate department or personnel.
5. Refers patients to appropriate providers for care, utilizing approved guidelines as indicated by individual client profiles.
6. Thoroughly completes documentation utilizing the appropriate computer software in compliance with the approved policies and procedures.
7. Faxes or emails all completed Telephone Advice Records and Transaction calls to appropriate physician client immediately by internal fax.

This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Qualifications

Required:

• RN in state of practice.
• Basic Life Support (BLS) certification.

Preferred:

• BSN.
• 2 years' experience in acute care nursing.
• Bilingual English/Spanish.

PEAR, PALS, ACLS: Obtain within 1 year of employment as required by hospital.

Shriners Children’s is an EOE/Drug-Free, Smoke-Free Workplace.

Shriners Children’s values diversity and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.