Pediatric Patient Services Specialist

Rady Children's Hospital-San Diego; San Clemente (CA); On-site; USD 34,000 - 52,000; Full time

Job summary

CHOC Children's is seeking a Practice Patient Services Representative in San Clemente, CA. The role focuses on greeting patients, guiding them through check-in, and coordinating scheduling and confirmations to ensure complete information for appointments.

The position requires strong communication and interpersonal skills, with healthcare-related front-office experience preferred and proficiency in Microsoft Office. Training is provided, with a focus on patient-first service.

Qualifications

• Minimum 6 months of customer service or front office experience.
• High School Diploma or GED; background in medical office preferred.
• Proficiency with computers and Microsoft Office; ability to manage multiple phone lines.

Responsibilities

• Greet, assist and direct patients and families during the appointment check-in process.
• Assist with appointment scheduling and confirmations, ensuring thorough information collection.
• Interact with providers, practice staff and billing representatives to ensure smooth patient flow.

Skills

Customer service

Clerical skills

Front office

Microsoft Office

Education

High School Diploma/GED

Medical Office courses

Tools

EMR systems

Practice management systems

Scheduling software

Billing software

Job description

CHOC Children's is seeking a Practice Patient Services Representative in San Clemente, CA. The role focuses on greeting patients, guiding them through check-in, and coordinating scheduling and confirmations to ensure complete information for appointments.

The position requires strong communication and interpersonal skills, with healthcare-related front-office experience preferred and proficiency in Microsoft Office. Training is provided, with a focus on patient-first service.