Patient Service Coordinator

Children; Maple Grove (MN); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Job summary

Children’s Minnesota in Maple Grove is seeking a Patient Services Coordinator (PSC) to deliver exemplary front-line service to families, staff, and providers by phone and in person. You will manage accurate patient registration, check-in, and demographic/financial information collection, while supporting the clinical team with essential administrative tasks.

The role emphasizes HIPAA compliance, multi-tasking in a busy outpatient setting, and being the clinics technology resource.

Qualifications

• High school diploma or equivalent required.
• One year of customer service experience required.
• Experience in a medical office setting preferred.
• Knowledge of medical insurance preferred.
• HIPAA knowledge and ability to handle confidential information.

Responsibilities

• Provide exemplary customer service to families, staff and providers.
• Register and check-in patients efficiently and accurately.
• Collect and verify patient demographics and financial information.
• Support the clinical area with administrative tasks and act as the clinics technology resource.
• Maintain confidentiality in line with HIPAA requirements.

Skills

Customer service

Professional communication

Front desk operations

HIPAA knowledge

Multi-tasking

Education

High school diploma or equivalent

Post secondary education preferred

Tools

Microsoft Word

Excel

Hospital technology systems

Job description

| Job Information | | | --- | | Patient Service Coordinator - (260271F9) Employee Status: Regular Hours Per Pay Period: 64 FTE: 0.8 Shift: Day/Evening Shift Length: 8 hours Weekend Coverage: Every other weekend Call Coverage: Yes Description : **About Children’s Minnesota** Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids ExpertsTM in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org. Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry. **Department Overview** At Children’s Minnesota, we’re focused on a vision to become every family’s essential partner in raising healthier children. We strive each day to create a work environment where professionals can come to bring this vision to life. In addition to hospitals in both Minneapolis and St. Paul, Children’s has pediatric, specialty and rehab clinics throughout the metro area. Our Clinics not only offer a small office atmosphere; they also provide you the opportunity to become a valued member of a larger prominent Healthcare system. **Position Summary** The patient services coordinator (PSC) is a pivotal front-line individual who provides exemplary customer service to families, staff and providers, both in-person and by phone. They promote a positive patient and family experience by answering questions, warmly, promptly and correctly. They are responsible for efficient and orderly registration and check-in of patients. Obtains accurate and complete patient demographic, financial information and required consents. The PSC supports patient care in the clinics and provides overall administrative support to their clinical area. The individual is also the clinics technology resource. Qualifications : License/Certification/Registration required? No Education: \\*High school diploma or equivalent required \\*Post secondary education preferred Experience: \\*One year of customer service experience required \\*One year of medical office setting experience preferred \\*Knowledge of medical insurance preferred Knowledge/Skills/Abilities: \\*Exceptional customer service skills \\*Strong computer skills such as Microsoft word, excel or hospital technology systems \\*Communicate and interact in respectful and professional manner \\*Contribute to positive clinic team work environment \\*Ability to perform front desk clinic functions \\*HIPAA knowledge and ability to handle confidential information \\*Demonstrate prompt and reliable attendance \\*Apply logical thinking to problem solve \\*Ability to multi-task in a fast-paced work environment **Physical Demands** Please click here to view the Physical Demands The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full-time employment (40 standard hrs per week). Annual salaries for part-time positions will be prorated based on the employee’s scheduled weekly hours in relation to the full-time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs. In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay. All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law. Job Posting: Sep 30, 2026, 3:26:05 PM Job: Administrative Primary Location: USA-MN-Maple Grove Salary (Pay Basis): 20.00 - 28.03 | |