Pediatric Patient Experience Coordinator

Specialty Dental Brands; Brentwood (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and 401(k)

Paid holidays

Paid time off

Job summary

Brentwood Pediatric Dentistry in Brentwood, TN is seeking a friendly Patient Coordinator to join our pediatric team. You will greet families, manage scheduling for pediatric dentistry and orthodontics, confirm appointments, and handle front desk duties with care.

The ideal candidate has strong customer service, excellent organization, experience with dental insurance, and a calm, compassionate approach to children and families.

Qualifications

• High school diploma or equivalent.
• Experience in dental/orthodontic or healthcare office preferred.
• Experience working with children and families is a plus.
• Familiarity with dental insurance and general financial processes preferred.
• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable communicating with children, teens, adults, and parents/guardians.
• Professional, dependable, and team-oriented attitude.
• Ability to remain calm, patient, and compassionate when assisting families with questions or concerns.

Responsibilities

• Greet patients and families in a warm, professional manner.
• Manage scheduling for pediatric dental and orthodontic appointments, including cancellations and rescheduling.
• Confirm upcoming appointments and send appointment reminders.
• Answer incoming calls and assist patients and families with general questions.
• Register new patients and maintain accurate demographic and contact information.
• Coordinate patient check-in and check-out processes.
• Schedule pediatric dental exams, cleanings, treatment appointments, orthodontic evaluations, and follow-up visits.
• Communicate appointment and treatment information clearly with patients and parents/guardians.
• Verify insurance information and assist with general dental and orthodontic insurance questions.
• Assist with treatment estimates, payment options, and other financial information.
• Help coordinate orthodontic consultations and treatment appointments.
• Communicate with the clinical team to support efficient patient flow and scheduling.
• Maintain accurate patient records and protect confidential patient information.
• Assist families with questions regarding treatment plans and next steps as directed by the clinical team.
• Help create a calm, welcoming environment for children and families, including patients who may be anxious about dental care.
• Maintain an organized and professional front office.
• Follow HIPAA, privacy, and practice policies and procedures.
• Perform other administrative duties as assigned.

Skills

Customer service

Communication

Organization

Multitasking

Team player

Education

High school diploma or equivalent

Tools

Practice management software

Job description

Brentwood Pediatric Dentistry in Brentwood, TN is seeking a friendly Patient Coordinator to join our pediatric team. You will greet families, manage scheduling for pediatric dentistry and orthodontics, confirm appointments, and handle front desk duties with care.

The ideal candidate has strong customer service, excellent organization, experience with dental insurance, and a calm, compassionate approach to children and families.