Pediatric Front Desk & Patient Experience Coordinator

Specialty Dental Brands; Council Bluffs (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid holidays

Paid time off

Job summary

Children's Dentistry of Council Bluffs is seeking a friendly Patient Coordinator to join our pediatric dental team. You will support families from arrival through visits, coordinate appointments, and maintain patient information while collaborating with the clinical team to keep the practice running smoothly.

The ideal candidate is dependable, organized, and passionate about delivering exceptional customer service.

Qualifications

• High school diploma or GED required.
• 1–3 years of experience in a dental or medical office preferred.
• Previous pediatric dental experience is a plus.
• Experience with dental practice management software and scheduling systems preferred.
• Strong customer service, communication, and interpersonal skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Strong attention to detail and follow-through.
• Ability to work effectively in a fast-paced, team-oriented environment.

Responsibilities

• Manage patient scheduling, including appointments, cancellations, and rescheduling.
• Confirm appointments and send reminders to help minimize no-shows.
• Greet patients and families in a friendly, professional, and welcoming manner.
• Register new patients and maintain accurate patient demographic and financial information.
• Coordinate patient check-in and check-out while helping maintain efficient patient flow.
• Communicate with clinical team members regarding patient needs, scheduling, and potential delays.
• Answer incoming calls and respond to patient and parent questions in a timely and professional manner.
• Maintain accurate and confidential patient records in accordance with HIPAA requirements.
• Maintain a clean, organized, and professional front office and reception area.
• Support a positive experience for children and families throughout their visit.
• Assist with other administrative and front office responsibilities as needed.
• Perform other duties and responsibilities as assigned.

Skills

Scheduling

Customer service

Communication

Interpersonal skills

Organizational skills

Attention to detail

Teamwork

Multitasking

Education

High school diploma or GED

Tools

Dental practice management software

Scheduling systems

Job description

Children's Dentistry of Council Bluffs is seeking a friendly Patient Coordinator to join our pediatric dental team. You will support families from arrival through visits, coordinate appointments, and maintain patient information while collaborating with the clinical team to keep the practice running smoothly.

The ideal candidate is dependable, organized, and passionate about delivering exceptional customer service.