Pediatric Call Center Coordinator

Specialty Dental Brands; Sioux Falls (SD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Children’s Dental Center in Sioux Falls, SD is seeking a friendly Patient Coordinator to join our pediatric dental team. You will help families feel at ease from the first call, scheduling appointments and managing patient communications in a busy call-center environment.

The role emphasizes excellent customer service, teamwork, and attention to detail to ensure stress-free, positive experiences for children and parents.

Qualifications

• 1 year of dental office experience preferred.
• Strong communication and a passion for customer service.
• Positive attitude and teamwork focus.

Responsibilities

• Answer incoming phone calls and schedule patients for treatment.
• Triage and transfer calls as needed.
• Make outgoing calls to confirm appointments and update records.
• Monitor shared office email and respond to inquiries.
• Coordinate with external dental offices and handle referrals.
• Follow up with patients and transfer records as required.

Skills

Phone etiquette

Scheduling

Customer service

Multitasking

Tools

EHR

Patient management systems

Job description

Children’s Dental Center in Sioux Falls, SD is seeking a friendly Patient Coordinator to join our pediatric dental team. You will help families feel at ease from the first call, scheduling appointments and managing patient communications in a busy call-center environment.

The role emphasizes excellent customer service, teamwork, and attention to detail to ensure stress-free, positive experiences for children and parents.